Matches in SemOpenAlex for { <https://semopenalex.org/work/W1596953934> ?p ?o ?g. }
- W1596953934 abstract "This research examined the impact of PBRS on public sector service quality in Botswana by exploring whether different levels of customer oriented PBRS schemes impact customers’ perceptions of service quality. Six government departments were examined, three categorised as having high levels of customer focus in their PBRS plans and three as having low levels of customer focus in their PBRS plans. Marketing research generally suggests that customer orientation should improve organisational performance and bring about high levels of customer satisfaction in both private (Narver & Slater, 1990) and public sector organisations (Cheng et al., 2004). Thus, it would be anticipated that customers should potentially be more satisfied if departments’ reward schemes were more customer focused. In that regard, it was expected that government departments having high customer oriented PBRS would perform better (i.e. have more satisfied consumers) than departments with low levels of customer focused PBRS programs." @default.
- W1596953934 created "2016-06-24" @default.
- W1596953934 creator A5013808049 @default.
- W1596953934 date "2009-01-01" @default.
- W1596953934 modified "2023-09-27" @default.
- W1596953934 title "The impact of performance-based reward system (PBRS) on customers' perceived service outcomes" @default.
- W1596953934 cites W111515226 @default.
- W1596953934 cites W1487675376 @default.
- W1596953934 cites W1492477803 @default.
- W1596953934 cites W1500448627 @default.
- W1596953934 cites W1502366513 @default.
- W1596953934 cites W1510426010 @default.
- W1596953934 cites W1511964674 @default.
- W1596953934 cites W1518043063 @default.
- W1596953934 cites W1518413555 @default.
- W1596953934 cites W1518638857 @default.
- W1596953934 cites W1533484214 @default.
- W1596953934 cites W153685128 @default.
- W1596953934 cites W1537480463 @default.
- W1596953934 cites W1543594322 @default.
- W1596953934 cites W1544056928 @default.
- W1596953934 cites W1546463282 @default.
- W1596953934 cites W1547861607 @default.
- W1596953934 cites W1550136582 @default.
- W1596953934 cites W1551959258 @default.
- W1596953934 cites W1557459633 @default.
- W1596953934 cites W1559330557 @default.
- W1596953934 cites W1566856446 @default.
- W1596953934 cites W1568274144 @default.
- W1596953934 cites W1599126920 @default.
- W1596953934 cites W1605991455 @default.
- W1596953934 cites W1683742771 @default.
- W1596953934 cites W171196693 @default.
- W1596953934 cites W1757770768 @default.
- W1596953934 cites W1821446944 @default.
- W1596953934 cites W1846223488 @default.
- W1596953934 cites W1912037221 @default.
- W1596953934 cites W1921927287 @default.
- W1596953934 cites W1966852618 @default.
- W1596953934 cites W1967732249 @default.
- W1596953934 cites W1967961052 @default.
- W1596953934 cites W1967988596 @default.
- W1596953934 cites W1968439590 @default.
- W1596953934 cites W1970027680 @default.
- W1596953934 cites W1973096815 @default.
- W1596953934 cites W1973945162 @default.
- W1596953934 cites W1974700182 @default.
- W1596953934 cites W1975065728 @default.
- W1596953934 cites W1975386195 @default.
- W1596953934 cites W1976351284 @default.
- W1596953934 cites W1977318980 @default.
- W1596953934 cites W1977860349 @default.
- W1596953934 cites W1978176648 @default.
- W1596953934 cites W1978388437 @default.
- W1596953934 cites W1978684417 @default.
- W1596953934 cites W1978976507 @default.
- W1596953934 cites W1979522819 @default.
- W1596953934 cites W1982299468 @default.
- W1596953934 cites W1983225075 @default.
- W1596953934 cites W1984155848 @default.
- W1596953934 cites W1985151505 @default.
- W1596953934 cites W1987177744 @default.
- W1596953934 cites W1987740644 @default.
- W1596953934 cites W1989067310 @default.
- W1596953934 cites W1989289448 @default.
- W1596953934 cites W1989496383 @default.
- W1596953934 cites W1989741922 @default.
- W1596953934 cites W1990730763 @default.
- W1596953934 cites W1995239979 @default.
- W1596953934 cites W1995553946 @default.
- W1596953934 cites W1996173507 @default.
- W1596953934 cites W1996482162 @default.
- W1596953934 cites W1997426120 @default.
- W1596953934 cites W1998044667 @default.
- W1596953934 cites W1999625179 @default.
- W1596953934 cites W1999806426 @default.
- W1596953934 cites W1999945441 @default.
- W1596953934 cites W2000007750 @default.
- W1596953934 cites W2001579773 @default.
- W1596953934 cites W2004255104 @default.
- W1596953934 cites W2005843294 @default.
- W1596953934 cites W2005907537 @default.
- W1596953934 cites W2008444575 @default.
- W1596953934 cites W2009285000 @default.
- W1596953934 cites W2010427130 @default.
- W1596953934 cites W2010565340 @default.
- W1596953934 cites W2013387701 @default.
- W1596953934 cites W2013862788 @default.
- W1596953934 cites W2014363901 @default.
- W1596953934 cites W2014485327 @default.
- W1596953934 cites W2014497877 @default.
- W1596953934 cites W2014652421 @default.
- W1596953934 cites W2017307983 @default.
- W1596953934 cites W2017331711 @default.
- W1596953934 cites W2018378942 @default.
- W1596953934 cites W2018394269 @default.
- W1596953934 cites W2018689505 @default.
- W1596953934 cites W2018925148 @default.
- W1596953934 cites W2019196345 @default.
- W1596953934 cites W2019714102 @default.