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- W2025333709 abstract "This article summarizes the findings of a recent research project investigating complaints handling in local government. It discusses the results of a survey of half the local authorities in England, to discover their complaints handling practices. The article also summarizes the results of a more limited survey of local authority consumers; this aimed to discover their attitude to and experience of complaining, and the level of awareness of their local authority's procedure. Finally there is a discussion about the desirability of formalized complaints procedures and the form they might take." @default.
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- W2025333709 date "1988-06-01" @default.
- W2025333709 modified "2023-09-24" @default.
- W2025333709 title "CONSUMER COMPLAINTS IN PUBLIC SECTOR SERVICES" @default.
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- W2025333709 doi "https://doi.org/10.1111/j.1467-9299.1988.tb00689.x" @default.
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