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- W2061607247 abstract "In order to understand the service component in the real estate business, an exploratory study was conducted. A sample of clients of a real estate firm in a midwestern city was surveyed by a mail questionnaire. Client perceptions of experienced service and their satisfaction with the service were examined. Five service factors were found to be related to client satisfaction: expectations, communication, relationship, effectiveness and knowledge. Of these, expectations had the most influence. Expectations refer to the role of the sales associate and the sale/purchase transaction. Analysis included implications for research and practice." @default.
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- W2061607247 date "1991-10-28" @default.
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- W2061607247 title "Client Satisfaction in a Real Estate Business: A Survey Analysis" @default.
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- W2061607247 doi "https://doi.org/10.1108/19355181199100014" @default.
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