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- W2177886098 abstract "This paper identifies service safety as separate dimension of quality and considers the need to view safety from the frontline workers perspective. Stewarts (2003) 3 T framework is used to categorize safety training elements by task, treatment and tangibles. Results from a survey of public transit bus drivers are presented. Results show that the questions categorized as treatment and tangibles were significant predictors of perceived safety." @default.
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- W2177886098 date "2011-04-29" @default.
- W2177886098 modified "2023-10-16" @default.
- W2177886098 title "Safety In Service Operations: A Frontline Perspective" @default.
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- W2177886098 doi "https://doi.org/10.19030/jss.v4i1.4270" @default.
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