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- W2986755414 abstract "A growing body of academic and practitioner literature has highlighted the role of consumer experience management in maintaining long-term relationships with consumers. However, related studies are still divergent and there is little empirical evidence available to support the positive effect of consumer experience management on attitudinal and behavioural loyalty. The present study aims to fill this gap by investigating the direct and indirect impacts of consumer experience efforts on attitudinal and behavioural loyalty. To conduct an empirical study, data was collected from consumers of three service firms: health, retail, and wellness. By means of AMOS17.0, using CFA and SEM techniques, the measurement and comparison of structural models was carried out to test the invariance across three service groups. This article has significant implications for academicians well as marketers of service firms." @default.
- W2986755414 created "2019-11-22" @default.
- W2986755414 creator A5083154189 @default.
- W2986755414 creator A5089440612 @default.
- W2986755414 date "2020-01-01" @default.
- W2986755414 modified "2023-09-24" @default.
- W2986755414 title "Managing Consumer Loyalty" @default.
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