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• W1510367703 abstract "This paper argues that coordination of highly interdependent work processes is best achieved by designing organizations with consistent attention to crossfunctional relationships and the quality of communication. I look deeply into crossfunctional coordination by studying it in the context of one highly interdependent process--airline departures. As in many other service settings, the functional groups which must interact are divided by status and expertise, increasing the challenge of coordination. Using field, archival and survey data which I collected from nine airport sites, spanning four major airlines, I identify features of organization design which improve performance through their effect on crossfunctional relationships and the quality of communication." @default.
• W1510367703 created "2016-06-24" @default.
• W1510367703 creator A5044339791 @default.
• W1510367703 date "1998-01-01" @default.
• W1510367703 modified "2023-09-27" @default.
• W1510367703 title "Crossfunctional Relationships and the Quality of Communication: Coordinating the Airline Departure Process" @default.
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• W1510367703 doi "https://doi.org/10.2139/ssrn.115168" @default.
• W1510367703 hasPublicationYear "1998" @default.
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