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• W423813865 abstract "Contents Cover: - An overview of service level agreements, what they can and cannot do - Measurement of service availability and quality, key metrics and techniques that can be used - The practicality of designing, negotiating and implementing an SLA - Alternatives to SLAs and complementary quality-of-service markets. Sample checklists and forms are included in the appendices to ensure smooth implementation in your organization." @default.
• W423813865 created "2016-06-24" @default.
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• W423813865 date "1999-09-01" @default.
• W423813865 modified "2023-09-23" @default.
• W423813865 title "The complete guide to IT service level agreements : matching service quality to business needs" @default.
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