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- W2315704723 date "2012-09-01" @default.
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- W2315704723 title "The Impact of Perceived Jaycustomer's Behavior on Customer Contact Service Employees' Emotions and Prosocial Service Behavior Intentions - Moderating Effects of Self-Monitoring and Locus of Control" @default.
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- W2315704723 doi "https://doi.org/10.15706/jksms.2012.13.3.007" @default.
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