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- W4385374510 date "2023-01-01" @default.
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- W4385374510 title "The Effect of Evaluative Language on Emotional Contagion in Online Customer Feedback: A Questionnaire Study of Twitter Complaints and Compliments" @default.
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- W4385374510 doi "https://doi.org/10.2139/ssrn.4518521" @default.
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