Matches in SemOpenAlex for { <https://semopenalex.org/work/W100703604> ?p ?o ?g. }
Showing items 1 to 69 of
69
with 100 items per page.
- W100703604 abstract "This paper focuses on dimensions of the perceived service quality measurement for business schools. We propose an adapted SERVQUAL measure of expected and perceived quality, where employees at business schools are split into two groups: faculty and administrative staff, and assessed separately. This measure represents a tool for comparable service quality assessment at business schools. Empirical data were collected among undergraduate students in a developing economy. A total of 282 respondents were used to assess the overall fit of the proposed model and to test the differences between the expectations and the perceptions of service quality in a business school. The results support usability of the proposed adapted SERVQUAL measure. Therefore, the study contributes to the existing literature reporting the findings on service quality in an educational context." @default.
- W100703604 created "2016-06-24" @default.
- W100703604 creator A5042178101 @default.
- W100703604 creator A5063550678 @default.
- W100703604 creator A5067728203 @default.
- W100703604 date "2014-06-01" @default.
- W100703604 modified "2023-09-26" @default.
- W100703604 title "Students’ Perceptions about Role of Faculty and Administrative Staff in Business Education Service Quality Assessment" @default.
- W100703604 cites W100022228 @default.
- W100703604 cites W2084349739 @default.
- W100703604 cites W86570448 @default.
- W100703604 hasPublicationYear "2014" @default.
- W100703604 type Work @default.
- W100703604 sameAs 100703604 @default.
- W100703604 citedByCount "1" @default.
- W100703604 countsByYear W1007036042017 @default.
- W100703604 crossrefType "journal-article" @default.
- W100703604 hasAuthorship W100703604A5042178101 @default.
- W100703604 hasAuthorship W100703604A5063550678 @default.
- W100703604 hasAuthorship W100703604A5067728203 @default.
- W100703604 hasConcept C111472728 @default.
- W100703604 hasConcept C138885662 @default.
- W100703604 hasConcept C140781008 @default.
- W100703604 hasConcept C144133560 @default.
- W100703604 hasConcept C15744967 @default.
- W100703604 hasConcept C162324750 @default.
- W100703604 hasConcept C162853370 @default.
- W100703604 hasConcept C169760540 @default.
- W100703604 hasConcept C17744445 @default.
- W100703604 hasConcept C187736073 @default.
- W100703604 hasConcept C26760741 @default.
- W100703604 hasConcept C2779530757 @default.
- W100703604 hasConcept C2780378061 @default.
- W100703604 hasConcept C39549134 @default.
- W100703604 hasConcept C509550671 @default.
- W100703604 hasConcept C71924100 @default.
- W100703604 hasConceptScore W100703604C111472728 @default.
- W100703604 hasConceptScore W100703604C138885662 @default.
- W100703604 hasConceptScore W100703604C140781008 @default.
- W100703604 hasConceptScore W100703604C144133560 @default.
- W100703604 hasConceptScore W100703604C15744967 @default.
- W100703604 hasConceptScore W100703604C162324750 @default.
- W100703604 hasConceptScore W100703604C162853370 @default.
- W100703604 hasConceptScore W100703604C169760540 @default.
- W100703604 hasConceptScore W100703604C17744445 @default.
- W100703604 hasConceptScore W100703604C187736073 @default.
- W100703604 hasConceptScore W100703604C26760741 @default.
- W100703604 hasConceptScore W100703604C2779530757 @default.
- W100703604 hasConceptScore W100703604C2780378061 @default.
- W100703604 hasConceptScore W100703604C39549134 @default.
- W100703604 hasConceptScore W100703604C509550671 @default.
- W100703604 hasConceptScore W100703604C71924100 @default.
- W100703604 hasLocation W1007036041 @default.
- W100703604 hasOpenAccess W100703604 @default.
- W100703604 hasPrimaryLocation W1007036041 @default.
- W100703604 hasRelatedWork W1966975529 @default.
- W100703604 hasRelatedWork W2019646663 @default.
- W100703604 hasRelatedWork W2070177654 @default.
- W100703604 hasRelatedWork W2070725689 @default.
- W100703604 hasRelatedWork W2094607796 @default.
- W100703604 hasRelatedWork W2159482350 @default.
- W100703604 hasRelatedWork W2375672187 @default.
- W100703604 hasRelatedWork W2748952813 @default.
- W100703604 hasRelatedWork W2899084033 @default.
- W100703604 hasRelatedWork W4297109642 @default.
- W100703604 isParatext "false" @default.
- W100703604 isRetracted "false" @default.
- W100703604 magId "100703604" @default.
- W100703604 workType "article" @default.