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- W102321543 abstract "Using a survey, we provide information about the current state of performance management (appraisal) from a sample of UK-based EFQM-affiliated organisations. We particularly focus on several critical issues of performance management in the context of TQM including: the effectiveness of TQM programmes; the rationale for performance management; degree of internal consistency between TQM assumptions and performance management systems; and the relationship among performance management, effectiveness of TQM programmes, employee satisfaction, and overall organisation performance." @default.
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- W102321543 date "2004-01-01" @default.
- W102321543 modified "2023-09-24" @default.
- W102321543 title "Performance management: an organisational messiah or pariah? A TQM perspective" @default.
- W102321543 hasPublicationYear "2004" @default.
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