Matches in SemOpenAlex for { <https://semopenalex.org/work/W103669030> ?p ?o ?g. }
Showing items 1 to 79 of
79
with 100 items per page.
- W103669030 abstract "Abstract : During steady states, the Level 1 help desk might expect about 500 to 600 calls per month. That is about 0.39 to 0.46 calls per user per month, which represents the workload once ECSS is established and most of the users have already received training for the system. The optimal level for this workload is about 12 agents to operate the entire 24 hour period. At this level, the Level 1 help desk would minimize the amount of customers that renege from the system to about 15 to 22 percent and still maintain acceptable utilization percentages of about 52% to 59% while keeping the average wait time under a minute. The Level 2 help desk will experience similar environments like the Level 1 help desk. The major differences are that the Level 2 help desk would see lower call volumes since only about 40% of Level 1 calls are passed on the Level 2; and that the Level 2 help desk will have a longer average service rate. The simulation shows that the optimal staffing level is about 12. The simulation shows average wait times about 1 to 2.6 minutes, utilization from 47% to 60%, and 12% to 33% of customers that would renege." @default.
- W103669030 created "2016-06-24" @default.
- W103669030 creator A5036485044 @default.
- W103669030 date "2012-10-02" @default.
- W103669030 modified "2023-09-27" @default.
- W103669030 title "A Simulation of the ECSS Help Desk with the Erlang A Model" @default.
- W103669030 hasPublicationYear "2012" @default.
- W103669030 type Work @default.
- W103669030 sameAs 103669030 @default.
- W103669030 citedByCount "0" @default.
- W103669030 crossrefType "book" @default.
- W103669030 hasAuthorship W103669030A5036485044 @default.
- W103669030 hasConcept C105795698 @default.
- W103669030 hasConcept C111919701 @default.
- W103669030 hasConcept C127413603 @default.
- W103669030 hasConcept C144133560 @default.
- W103669030 hasConcept C159110408 @default.
- W103669030 hasConcept C162853370 @default.
- W103669030 hasConcept C181889124 @default.
- W103669030 hasConcept C21547014 @default.
- W103669030 hasConcept C2776545233 @default.
- W103669030 hasConcept C2777512617 @default.
- W103669030 hasConcept C2778476105 @default.
- W103669030 hasConcept C2780378061 @default.
- W103669030 hasConcept C33923547 @default.
- W103669030 hasConcept C41008148 @default.
- W103669030 hasConcept C42475967 @default.
- W103669030 hasConcept C44154836 @default.
- W103669030 hasConcept C61063171 @default.
- W103669030 hasConcept C68595000 @default.
- W103669030 hasConcept C6878162 @default.
- W103669030 hasConcept C71924100 @default.
- W103669030 hasConceptScore W103669030C105795698 @default.
- W103669030 hasConceptScore W103669030C111919701 @default.
- W103669030 hasConceptScore W103669030C127413603 @default.
- W103669030 hasConceptScore W103669030C144133560 @default.
- W103669030 hasConceptScore W103669030C159110408 @default.
- W103669030 hasConceptScore W103669030C162853370 @default.
- W103669030 hasConceptScore W103669030C181889124 @default.
- W103669030 hasConceptScore W103669030C21547014 @default.
- W103669030 hasConceptScore W103669030C2776545233 @default.
- W103669030 hasConceptScore W103669030C2777512617 @default.
- W103669030 hasConceptScore W103669030C2778476105 @default.
- W103669030 hasConceptScore W103669030C2780378061 @default.
- W103669030 hasConceptScore W103669030C33923547 @default.
- W103669030 hasConceptScore W103669030C41008148 @default.
- W103669030 hasConceptScore W103669030C42475967 @default.
- W103669030 hasConceptScore W103669030C44154836 @default.
- W103669030 hasConceptScore W103669030C61063171 @default.
- W103669030 hasConceptScore W103669030C68595000 @default.
- W103669030 hasConceptScore W103669030C6878162 @default.
- W103669030 hasConceptScore W103669030C71924100 @default.
- W103669030 hasLocation W1036690301 @default.
- W103669030 hasOpenAccess W103669030 @default.
- W103669030 hasPrimaryLocation W1036690301 @default.
- W103669030 hasRelatedWork W119795126 @default.
- W103669030 hasRelatedWork W186390959 @default.
- W103669030 hasRelatedWork W191416349 @default.
- W103669030 hasRelatedWork W204938858 @default.
- W103669030 hasRelatedWork W2156037955 @default.
- W103669030 hasRelatedWork W2163350970 @default.
- W103669030 hasRelatedWork W2187640528 @default.
- W103669030 hasRelatedWork W2341018364 @default.
- W103669030 hasRelatedWork W2517133987 @default.
- W103669030 hasRelatedWork W2551207912 @default.
- W103669030 hasRelatedWork W2590777331 @default.
- W103669030 hasRelatedWork W2621051167 @default.
- W103669030 hasRelatedWork W2774855439 @default.
- W103669030 hasRelatedWork W3034426853 @default.
- W103669030 hasRelatedWork W3123029472 @default.
- W103669030 hasRelatedWork W313683831 @default.
- W103669030 hasRelatedWork W325970308 @default.
- W103669030 hasRelatedWork W56152301 @default.
- W103669030 hasRelatedWork W99494522 @default.
- W103669030 hasRelatedWork W2989295796 @default.
- W103669030 isParatext "false" @default.
- W103669030 isRetracted "false" @default.
- W103669030 magId "103669030" @default.
- W103669030 workType "book" @default.