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• W106511808 abstract "The focus by authorities on the roll-out of new water and sanitation infrastructure for providing services for the previously unserved has often resulted in a reduced focus on maintaining the existing infrastructure and services. When working with previously unserved and poor communities, the operation and maintenance of the water services infrastructure offers a sustainable work opportunity for local people. Having observed the difficulties experienced by small operating enterprises in these communities, it was apparent that most of these small businesses do not survive beyond their initial contracts. Studies were then undertaken to investigate the small business sector to identify ideas that could be borrowed from business for application for the provision of public services. The franchising model was identified, studied and piloted with the intention of evolving the basic franchise model to one which could assist locally based small business to provide improved water services to their local communities. It was found that in addition to the direct socio-economic benefits of job creation and local economic development, the model could offer many operational benefits for the authorities, including improved incentives as well as benefits relating to cost, quality and regulation. Water Services Franchising Recent research conducted in South Africa has found that the operations and maintenance of water and sanitation services for poor communities generally does not meet the standards required (Wall and Ive, 2010:4). The research has also studied the institutional options available to the authorities, and having observed the private sector approach to the provision of services, it was postulated that the very successful business franchising models which have been developed in the private sector for providing a wide range of services, could be used to develop a public service provision model for water services. This water services franchising model could enhance and improve on the current range of institutional models for the operation and maintenance (O & M) of sanitation and water services currently being used by the authorities. In order to test this postulation, five stakeholders entered into a partnership to field test the theoretical model which was broadly proposed by the research. These parties signed an agreement in January 2009 (the “MoU”) to implement the Butterworth Schools Sanitation and Water Pilot Project. The stakeholders include research organizations, the Water Research Commission (WRC) and the Council for Scientific and Industrial Research (CSIR), a public authority, the Eastern Cape Provincial Department of Education, a funder, Irish Aid, and a private company, Amanz‟ abantu Services (Pty) Ltd (“Amanz‟ abantu” is a Xhosa phase which means “Water for People”). In order to respond to the special needs and character required for acting as a franchisor, Amanz‟ abantu Services established a subsidiary, Impilo Yabantu Services, to act as a water services franchisor in the Eastern Cape of South Africa. Impilo Yabantu (which is a Xhosa phrase for “Hygiene for People”), was contracted to undertake the O & M services for 400 school sanitation and water facilities. By training local people as franchisees and equipping them with tools and a set of procedures, they have been able to undertake much needed improvement to the condition of school" @default.
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• W106511808 date "2011-10-01" @default.
• W106511808 modified "2023-09-26" @default.
• W106511808 title "Franchising of water services: a viable business format that can be used to improve the cost and reliability of water services at schools and in poor communities" @default.
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