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- W111697444 abstract "Recent years have seen an explosion in the use of quality management disciplines in all fields. Quality management professionals assign great importance to an understanding of customers and suppliers in any complex discipline or enterprise. In education, planners of educational change efforts need a model for understanding customer and supplier interactions in order to improve the success rate of educational reform. With major resources being poured into educational reform initiatives, it is important to determine whether or not these investments are likely to pay off through successful implementations.In this study, the definitions of customers and suppliers in education were explored using a Delphi survey of two cohorts of education and business professionals. Differences between the cohorts were used to contrast the two perspectives. What emerged was the necessity of discussing all stakeholders in education as both customer and supplier. This contrasted with the business model of stakeholders serving either customer or supplier roles. These results are translated into a systems model and rubric for analyzing educational stakeholders to assess the likely relationships among customers and suppliers in any particular educational change initiative. Expected pitfalls of improper customer-supplier identification are discussed." @default.
- W111697444 created "2016-06-24" @default.
- W111697444 creator A5055889097 @default.
- W111697444 date "2000-01-01" @default.
- W111697444 modified "2023-09-25" @default.
- W111697444 title "Customer-Supplier Analysis in Educational Change" @default.
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- W111697444 doi "https://doi.org/10.1080/10686967.2000.11918890" @default.
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