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- W120288677 abstract "The Internal Revenue Service Business Modernization Project undertaken by the Tax Agency of the US Government has been singled out as an example of a massive failure. As envisioned, the project was intended as an Enterprise-wide intervention that would provide modern services and effective data access to citizenry and several government agencies. After more than a decade and 3 billion dollars later, the results appear to be less than exemplary. This paper identifies different stakeholders who participated in the project, and analyzes the sentiments and confidence each expressed with a view to understanding what and how things may or may not have worked. We conclude with lessons learned from our investigation including recognizing the importance of multiple stakeholders for Enterprise-wide initiatives." @default.
- W120288677 created "2016-06-24" @default.
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- W120288677 date "2010-01-01" @default.
- W120288677 modified "2023-09-26" @default.
- W120288677 title "An Enterprise-Wide Intervention at IRS: A Longitudinal Analysis of Stakeholder Sentiments" @default.
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- W120288677 doi "https://doi.org/10.1007/978-3-642-16819-2_3" @default.
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