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• W122332537 abstract "In the HRM literature, HRM implementation is defined as the delivery of HR practices(Boselie, Dietz and Boon, 2005). Next to HR practices, HRM implementation is regarded asinfluential concerning the attitudes and behavior of employees (Haggerty and Wright, 2009).It is expected that the level of quality of HRM implementation serves as a signal, which isinterpreted by employees, on how to behave in a desired way. However, research under thistopic is scarce. Therefore, this study takes a look at HRM implementation from a servicemanagement point of view, as it is suggested in previous studies, to research the quality ofHRM implementation (eg Gilbert, Winne and Sels, 2011). Based on the service managementliterature, HRM implementation can be defined as HR service delivery quality. To test thesignaling function of HR service delivery quality, the relationship between HR servicedelivery quality of different HR service delivery channels and the service climate isresearched. The findings confirm a positive influence of HR shared service center's HRdelivery service quality and line manager's HR delivery service quality on service climate.HRM implementation quality thus has a signaling function, which signals the importance ofservice related attitudes and behavior to employees. Thereby, previous expectations of HRMimplementation influence are confirmed. Consequently, this research should lead to a newway of thinking in future HRM research, because besides HR practices, HRM implementationseems to play an important role in influencing desired attitudes and behavior of employees." @default.
• W122332537 created "2016-06-24" @default.
• W122332537 creator A5015600873 @default.
• W122332537 date "2012-01-01" @default.
• W122332537 modified "2023-09-27" @default.
• W122332537 title "Exploring the Effect of HR service delivery quality on serviceclimate perception." @default.
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• W122332537 hasPublicationYear "2012" @default.
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