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• W1256227118 abstract "Multi-campus university system is not a new approach in the developed countries but in developing countries the strategy has been adopted especially in Africa. This paper serves to determine the perception of internal customers regarding the adoption of a multi-campus at the Great Zimbabwe University in 2013 from the single campus university. As a new approach to the institution there is a mixed view about the strategy and it's important to measure it so that possible information gap can be filled. This paper focuses on internal customersperception towards its impact on learning venues, institutional administration, learning and the library activities... A qualitative survey research was used which adopted a descriptive survey design to get in-depth understanding about effectiveness of the multi-campus system as compared to the single centralised system. A sample size of 140 respondents were used whereby it comprised of 100 students, 25 academic staff and 15 non-academic staff who filled questionnaires which were collected after a day or two since they all belonged to the university A random judgemental sampling technique was chosen and (20) students respondents were chosen from each campus, 5 academic staff were selected from each campus and 3 respondents were chosen from each campus also.. Data analysis was done through the useof SPSS version 14.0 and mean and standard deviations were used to interpret the meaning of data analysed. The overall results were reflective of the fact that multi-campus system was accepted in Zimbabwean universities especially at Great Zimbabwe University because of a number of benefits that accrue to both students, academic staff and non-academic staff.. Key terms: Administration boards, Customers Perception, Multi-campus challenges, Multi-Campus autonomy, organizationalperformance, Service delivery, Service quality, University system, College where the faculties of Commerce and Social Sciences were housed and still there were limited facilities for any meaningful expansion of the faculties. This university since its establishment owned very few infrastructure to accommodate its students, staff, lecture rooms as noted above. The slow growth of the student populationand lecturing staff saw GZU renting classrooms from Paramount Academy for two semesters of the year 2011 and Shingirirai Centre (Roman Catholic training centre) buildings in the Mucheke high density suburbs in the same year and the use of Khan Centre, a private property in the city centre of Masvingo and some groups from the Faculty of Education had lectures in the Methodist Church vestry rooms. Since 2011, GZU had increased the number of courses and programmes such as Faculty of Culture and Heritage, the Faculty of Arts, the Faculty of Commerce, the Faculty of Education, the Faculty of Social Sciences, the Faculty of Agriculture and Natural" @default.
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• W1256227118 date "2014-02-25" @default.
• W1256227118 modified "2023-09-24" @default.
• W1256227118 title "The Internal Customers Perceptions Of A Multi-Campus University System In Zimbabwe. A Case Of Great Zimbabwe University." @default.
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