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- W1268093038 abstract "1. ObjectiveWith the rise in the provision of several public transit systems, Kuala Lumpur is still seen asone of the lowest public transport passenger usages in Asia, mainly because of increasingnumber of private car ownership. The modal split ratio between the use of private and publictransport in Kuala Lumpur is 84: 16. The focus of this paper is to evaluate the KLIA transitservice performances through measurement of service indicators such as passengerridership, service frequency, connectivity, and service quality. The perceptions of users onthe existing performance of the KLIA transit are crucial to determine the level of servicewhich is currently offered by the operators/agencies and the service which requireimprovement to further increase the passenger ridership.2. Data/MethodologyThe evaluation of transit service performances was made by using revealed preferenceapproach. It is considered imperative to ascertain what indicators affect the use of transitservices among the private vehicle dominant community. About 100 questionnaires weredistributed at two important stations namely KL Sentral and Putrajaya stations. The methodsof analysis applied include univariate, bivariate, and RII (Relative Importance Index). Therelationship between service indicators and use of KLIA transit services were established byusing bivariate analysis method. Relative Importance Index (RII) method was applied toestablish the ranking of the service characteristics (the most important, second mostimportant etc.) of the transit performance as perceived by the users.3. Results/FindingsThe major findings indicated that most of the users who were using KLIA transit were federalgovernment employees working at Putrajaya, the new federal government administrativecentre. The findings on service indicators influencing KLIA transit use indicate “time savings”and “train connectivity” were considered as the most favourable factors in attracting theusers. On the other hand, most of the users were found dissatisfied with the fare charged,frequency of services provided and waiting time before boarding the transit.4. Implications for Research/PolicyThe findings indicated the importance of service indicators in attracting choice riders to usepublic transportation especially for work purposes. The consistent performances of providingbetter quality services including less waiting time, affordable fare, good connectivity andimproved frequency are very vital to increase the passenger ridership of public transportationsystem especially in a private vehicle dominant society such as in Kuala Lumpur, Malaysia." @default.
- W1268093038 created "2016-06-24" @default.
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- W1268093038 date "2013-01-01" @default.
- W1268093038 modified "2023-09-24" @default.
- W1268093038 title "Measurement of performance-service indicators of KLIA transit" @default.
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