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- W1279115963 abstract "Virtual reference transactions provided a solution to a knowledge-management problem at the NASA Goddard Space Flight Center Library. Online reference services, real-time and e-mail, allow for the development of a knowledge base. One hundred e-mail question-and-answer pairs were analyzed to reveal the steps taken and the sources used by a soon-to-retire librarian. A guide to the information sources and producers at Goddard was created. Given the dynamic nature of information at Goddard, a database built on the Apache, MySQL, PHP (AMP) open source platform was designed for the guide. The resource is now dynamic and can continue to grow with input from all Goddard's librarians." @default.
- W1279115963 created "2016-06-24" @default.
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- W1279115963 date "2006-01-01" @default.
- W1279115963 modified "2023-09-27" @default.
- W1279115963 title "Creating a Knowledge Base: Analyzing a Veteran Reference Librarian's Brain" @default.
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- W1279115963 hasPublicationYear "2006" @default.
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