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- W128792783 abstract "All quality improvement activities are said to contribute to innovation. That is the basis of conventional quality management. However, our research based on a study of 3 Japanese high tech firms shows that successive quality improvement activities can become an obstacle to innovation, especially to radical innovation. Successive quality improvement activities based on serving current customers nurtures a strong quality culture within a company. This culture creates high standards which can make it difficult for a firm to positively respond to radical changes in markets and technologies which initially offer lower quality performance. Of note is that the highly successful quality strategy of moving error prevention activities upstream can have the unanticipated effect of creating a highly risk averse organization. In addition to exploring these themes, we offer up some exploratory views on how Japanese high tech firms might meet these challenges." @default.
- W128792783 created "2016-06-24" @default.
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- W128792783 date "2007-01-01" @default.
- W128792783 modified "2023-09-27" @default.
- W128792783 title "Quality as an Obstacle to Innovation: Too Much of a Good Thing?" @default.
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