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- W130190400 abstract "Some of society’s biggest service providers are government institutions. However, their effectiveness is often hampered by their bureaucratic and cumbersome operations. We visited VDAB, the Flemish public employment service, which has launched initiatives to embrace new technological developments and become more efficient. Bert Schelfaut, Manager of VDAB’s Corporate Process Innovation Team, is on the frontline when it comes to guiding the organisation into the future. We asked him for his insights on the role played by BPM." @default.
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- W130190400 date "2014-01-01" @default.
- W130190400 modified "2023-09-24" @default.
- W130190400 title "A Government Institution’s BPM Tale: An Interview with Bert Schelfaut of VDAB" @default.
- W130190400 doi "https://doi.org/10.1007/978-3-319-03937-4_2" @default.
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