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- W130272561 abstract "Abstract In this article we present a voice enabled call center whichintegrates our basic and applied research results on Hungarianspeech recognition. Telephone interfaces, data storage and re-trieval modules, and an intelligent dialog descriptor and man-ager module are also parts of the system. To evaluate the ef-ficiency of the recognition and the dialog, a voice enabled callcenter was implemented and tested under real life conditions.This article describes the main modules of the system and com-pares the result of the field tests with that of the laboratory test-ing. 1. Introduction Hungarian speech research has a long tradition at our Labora-tory, there exist some research systems both for speech synthe-sis and for ASR (automatic speech recognition). Our previousASR research results were focused on special problems, likeacoustic model training, language modeling [1], and pronuncia-tion modeling [3]. Recently, large Hungarian speech databaseshave become available, recorded over mobile and fixed tele-phone channels, which encouraged the implementation of di-alog systems that can be used for various services in the field oftelephony. On one hand we had to integrate our previous basicand applied research results while, on the other hand, applyingreal voice driven dialogs initiated a new research area for Hun-garian.In the following section we provide an overview of thecall center realized, going into details about the main compo-nents, especially about the speech recognition engine. Then wedemonstrate our experimental results of the system and comparethem with laboratory test results." @default.
- W130272561 created "2016-06-24" @default.
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- W130272561 date "2003-09-01" @default.
- W130272561 modified "2023-10-18" @default.
- W130272561 title "Voxenter^TM - intelligent voice enabled call center for hungarian" @default.
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- W130272561 doi "https://doi.org/10.21437/eurospeech.2003-276" @default.
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