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- W139489318 abstract "A change has continuously taken place in the Science and Technology (ST good treatment; and ultimately improved patients’ satisfaction. If one observes the business practices of various companies including health care service providers, it appears that few of them have begun to adopt concept of providing satisfaction to its customers through cultivation of the marketing culture. But there are still some questions remain pending whose answers involves doubts and uncertainty. Whether the patients today are satisfied with the quality of medical and response behaviour of doctors? Whether the patients are satisfied with the quality of Paramedical services provided to them by Paramedical staff in various hospitals? Whether the patients are satisfied with the quality of the administrative services delivered to them by administrative and supporting staff in various hospitals? Whether Personal, Psychological factors influences patients’ overall reported satisfaction or not? If it is not easy to find answer of above-mentioned questions, there exist a need to develop a business strategy for satisfying patients by hospitals and other health care service providers. It calls for developing an effective business plan, programs, policies and practices by the hospitals and other health care providers.Now, with the development of new technology, the patients are able to get medical services of varying specialists in specific field of medical treatment. The advancement and improvements in communication technologies have lead to increased awareness among the patients. It is therefore necessary to measure the reported resultant overall satisfaction or dissatisfaction of patients in various types of hospitals." @default.
- W139489318 created "2016-06-24" @default.
- W139489318 creator A5083311423 @default.
- W139489318 date "2012-04-22" @default.
- W139489318 modified "2023-09-23" @default.
- W139489318 title "A Study of Patients’ Satisfaction Measurement in Hospital Services of Selected Health Care Facilities" @default.
- W139489318 hasPublicationYear "2012" @default.
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