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- W145436134 abstract "This article attempts to outline the basic steps in quality design and to show concrete examples of how quality design can be applied in real health care setting. The Quality Assurance Project's quality design process draws alternately on quality design methodology by Juran and Deming as well as from quality methodologies from manufacturing industries. Several aspects of the quality design process have special significance for health systems and the health system managers. Primary among these is that the quality design process continually emphasizes the place of the customer in the entire design process. It focuses on the client's perspective results in services the clients want, which leads to greater utilization and increased revenues. The Quality Assurance Project's quality design methodology is composed of five steps. Included are the following: 1) defining the purpose and clients of the quality design effort; 2) identifying client needs; 3) development of product or service features; 4) designing operational model; and 5) implementing the model and monitoring the results." @default.
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- W145436134 date "1997-01-01" @default.
- W145436134 modified "2023-09-26" @default.
- W145436134 title "Quality design: creating high quality, client-focused care." @default.
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