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• W1460968575 abstract "Contents * Introduction * Assumptions * Organization of Chapters * Part I: Basic Concepts and History * Chapter 1: Personal Views of Human Service Technology * Introduction * Information Technology As Seen by a Person with a Disability * Information Technology As Seen by an Executive Secretary in a Mental Health Association * Information Technology As Seen by a Clinician in a Mental Health Center * Information Technology As Seen by the Director of Information Management at a Local State Department Office * Information Technology As Seen by the Executive Director of a Multiprogram Home Health Agency * Information Technology As Seen by a United Way Committee Member * Conclusion * Review and Discussion Questions * Chapter 2: Basic Concepts and Historical Context * Introduction * Basic Concepts of Human Services IT * Introduction to IT * Historical Perspective * Societal Impact * Information Use in Human Service Delivery * Conclusion * Review and Discussion Questions * Part II: Applications of Information Technology in the Human Services * Chapter 3: Professional Generic Applications and Assistive Technology * Introduction * Generic applications * Research Applications * Education Applications * Assistive Technology * Conclusion * Review and Discussion Questions * Chapter 4: Management Applications * Introduction * Historical Perspective * Data Processing Applications * Information Systems * Knowledge-Based Applications * Decision Support Applications * Performance Support Applications * Conclusion * Review and Discussion Questions * Chapter 5: Human Services IT Applications * Introduction * Policymaking Level * Community Level * Agency Management Level * Direct Service Level: Helping Practitioners Manage and Report Work * Director Service Level: Supporting Practitioner-Client Interactions * Client Level * Conclusion * Review and Discussion Questions * Part III: Designing, Developing, and Implementing Information Technology Applications * Chapter 6: Designing, Developing, and Implementing Information Technology Systems * Introduction * Basic Concepts * The Application Design and Development Process * Tools, Techniques, and Skills * Development Issues * Conclusion * Review and Discussion Questions * Chapter 7: Applying Systems and Decision-Making Theories * Introduction * Systems * Decision Making * Implications of Systems and Decision-Making Theories * Conclusion * Review and Discussion Questions * Chapter 8: Assessing Human Service Information Needs * Introduction * Organizational Influences on Human Service Information Needs * Influences of Human Service Processes and Decision Making on Information Needs * Implications of Information Needs on IT Design and Development * Conclusion * Review and Discussion Questions * Chapter 9: Hardware and Software Influences on IT Development * Introduction * Hardware Basics * Hardware Functions * Hardware Components * Software Basics * Implications for System Design and Development * Conclusion * Review and Discussion Questions * Chapter 10: Database Management Influences on IT Development * Introduction * Database Management Basics * Managing Data * Data Management Software * Designing a DBMS * Implications of Data Management for IT Design and Development * Conclusion * Review and Discussion Questions * Chapter 11: Networking, Telecommunications, and Internet Influences on IT Development * Introduction * Networking Basics * Types of Networks * Network Activities * Cyberspace * Implications of Networking for IT Development * Conclusion * Review and Discussion Questions * Part IV: Maintaining Information Technology * Chapter 12: Managing, Supporting, and Evaluating IT Applications * Introduction * Basic Concepts * Information Management Issues * Reviewing IT Performance * Guidelines for Success * Conclusion * Review and Discussion Questions * Chapter 13: Trends, Issues, and the Future * Introduction * Society * Policy Formulation and Analysis * Administrative Practice * Community Practice * Individual, Family, and Group Practitioners * Educators * Researchers and IT Developers * Clients * Conclusion * Review and Discussion Questions * Glossary * References * Author Index * Subject Index" @default.
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• W1460968575 date "1999-06-21" @default.
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• W1460968575 title "Human Services Technology: Understanding, Designing, and Implementing Computer and Internet Applications in the Social Services" @default.
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