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- W147345929 abstract "ABSTRACT This paper discusses an ongoing research aimed at developing socio-technical metrics for managing the participation of customers in software customization. The particular concern here is the customer team – professionals from the client organization of customized software projects who are assigned special business and IT roles for interacting with outsourced developers in such projects. The research is grounded on current gaps in several knowledge fields, as well as on specific claims of the software industry, being qualitative in nature – including a conceptual model, one case study, and one action research. The theoretical and methodological frameworks are discussed, and a further paper under development is meant to discuss preliminary empirical results. Keywords: software customization, customer teams, metrics, customer-supplier relationship. 1. INTRODUCTION It is still not common in research on software quality to delve into non-technical issues (Ravichandran and Rai, 2000). In the particular case of implementing customized software, the field is also not completely aware of the importance of managing customers with a formal and objective set of measures accounting for their responsibility in projects." @default.
- W147345929 created "2016-06-24" @default.
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- W147345929 date "2004-01-01" @default.
- W147345929 modified "2023-09-26" @default.
- W147345929 title "TOWARDS A BETTER UNDERSTANDING OF STAKEHOLDERS' ROLES IN SOFTWARE CUSTOMIZATION" @default.
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