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- W1481014802 abstract "Early efforts to link measures of IT investment with measures of business performance have often been challenged to show consistent organization-level relationships. Managers and researchers alike have often concluded in the past that the relationship between what is done in IT and what happens in business is considerably more complex than originally thought. It has long been argued that technology is not the major stumbling block to achieving business performance, but rather it is the business itself – the processes, the managers, the culture and the skills – that makes the difference. Therefore, a good business metrics program that considers not only IT investments but also how the business uses IT is important. If a business measurement program is carefully designed, properly linked to an incentive program, widely implemented and effectively monitored by management, it is highly likely that business performance will become an integral part of the mindset of all IT staff and ultimately pay off in a wide variety of ways." @default.
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- W1481014802 date "2004-01-01" @default.
- W1481014802 modified "2023-09-27" @default.
- W1481014802 title "Linking IT to Business Metrics" @default.
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