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- W1485443187 abstract "The purpose of this study is to examine the impacts of mobile communication technology (MCT) on service operations. Its underlying research question is “Will the use of MCT improve the service operations?” or more specifically, “Will the use of MCT affect employee job satisfaction, performance, and service quality?” The model is presented in Figure 1 followed by propositions suggesting the relationship among factors in the model. Research agenda is next presented and potential contributions and future research avenues are discussed in concluding remarks." @default.
- W1485443187 created "2016-06-24" @default.
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- W1485443187 date "2001-01-01" @default.
- W1485443187 modified "2023-09-27" @default.
- W1485443187 title "Mobile Communication Technology and Organizations: Impacts on Service Qualities, Employee Satisfaction and Performance" @default.
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