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- W1486857979 abstract "Purpose of this paper is to review the criticality of leadership in implementation of total quality management (TQM) in Malaysian services organization. A total of 15 related researches and studies were reviewed. The review revealed that leadership has a crucial role on the implementation of outcomes TQM in Malaysian services organizations. This review contributes to the literature through highlighting the trends of leadership as a TQM practices in Malaysian services organizations." @default.
- W1486857979 created "2016-06-24" @default.
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- W1486857979 date "2013-01-30" @default.
- W1486857979 modified "2023-09-23" @default.
- W1486857979 title "Leadership in Service Organizations: TQM Implementation Perspective" @default.
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