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- W1490207772 abstract "This chapter focuses on the behavioral leadership shifts necessary in communication, decision-making, and behaviors necessary to embed them as part of a business engine. These are actions and change management behavior to stair-step leaders from silo-driven agendas to one-company customer journey and customer asset growth priorities. The role of the customer leadership executive is to work with leaders to provide proof that they are committed to improving customers' lives. United leadership team prioritization, messaging, and partnership are imperative for employees to observe and experience, so that they can model this behavior among their own peers. The chapter provides an exercise that will assist in identifying duplicate projects focused on the same customer experiences from within multiple silos. The chapter summarizes the inverse of embedding competencies as part of a transformation effort. These are inhibitors that most companies encounter as they embark on this work in one form or another." @default.
- W1490207772 created "2016-06-24" @default.
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- W1490207772 date "2015-06-05" @default.
- W1490207772 modified "2023-09-23" @default.
- W1490207772 title "Competency Five: One-Company Leadership, Accountability, and Culture" @default.
- W1490207772 doi "https://doi.org/10.1002/9781119154853.ch7" @default.
- W1490207772 hasPublicationYear "2015" @default.
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