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• W1491104811 abstract "This chapter provides an overview of the research including its context, the conceptual framework, the research question, the methodology used and an outline of the structure of the thesis. The research is concerned with the way in which an organisation engages with its stakeholders. It does this by investigating the way in which one public sector organisation sought to develop and introduce a significant change to the way in which services were delivered within the protected areas that it manages. As the question concerns the way that an organisation dealt with a controversial strategy, the phenomenon of interest – stakeholder engagement – is viewed from the perspective of management. The focus is on the way in which those responsible for determining and implementing strategy – managers – undertook this engagement. Taking this perspective therefore places the issue squarely within the context of the quality of management and the role that stakeholder engagement plays in this. The conceptual framework established for the research is that of quality management which itself is undergoing substantial change as its attempts to adapt to the changing circumstances of modern organisations. Despite extensive interest and research amongst general management scholars, the quality management literature has only recently recognised the potential role of stakeholders in determining management quality. By looking at the phenomenon in a particular way, the current research provided an opportunity to contribute to our understanding of stakeholder engagement practices and their influence of organisational success. As an example of interpretive research concerned with only one particular case, the focus is on theoretical generalization. Consequently, a considerable part of the thesis is spent addressing the question of management quality from the perspective of its theoretical underpinnings. This is opportune as scholars have recently suggested that for the quality movement to itself survive, it needs to move from its current atheoretical formulation to one that is firmly linked to the broader management literature and stated in theoretical terms. The phenomenon of stakeholder engagement is therefore addressed in a way that contributes to this broad endeavour." @default.
• W1491104811 created "2016-06-24" @default.
• W1491104811 creator A5048785441 @default.
• W1491104811 date "2005-01-01" @default.
• W1491104811 modified "2023-09-23" @default.
• W1491104811 title "The dialogue of engagement : an enquiry into the role of stakeholders in quality management theory" @default.
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