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• W1496152220 abstract "Managers must understand, influence, and redesign organizational processes to improve business performance. In this paper we present a technique for documenting a business process. The technique has six steps: defining process boundaries, collecting data, determining actors and resources, determining activities, determining dependencies and model verification. While similar to other processmapping techniques, our approach is novel in incorporating ideas from coordination theory, thus the attention to dependencies. As a result, the technique is useful both for documenting a process and suggesting ways in which the process could be redesigned. We present an extended illustration with the hope that the technique can be used by readers of this article." @default.
• W1496152220 created "2016-06-24" @default.
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• W1496152220 date "1998-01-01" @default.
• W1496152220 modified "2023-09-27" @default.
• W1496152220 title "A coordination theory approach to process description and redesign" @default.
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