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- W1496200715 abstract "The primary objective of this research was to investigate service quality issues as they relate to retail channel systems. The results of the research indicate that distributors and retailers were consistent in their definition of service quality, but varied somewhat in their perceptions of the relative importance of the items comprising service quality. The research also documents the rewards distributors received for providing superior levels of service quality to their retail customers." @default.
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- W1496200715 date "1995-07-28" @default.
- W1496200715 modified "2023-09-24" @default.
- W1496200715 title "Service Quality in the Distributor-Retailer Dyad:" @default.
- W1496200715 doi "https://doi.org/10.1300/j049v04n03_05" @default.
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