Matches in SemOpenAlex for { <https://semopenalex.org/work/W1497433078> ?p ?o ?g. }
- W1497433078 endingPage "167" @default.
- W1497433078 startingPage "148" @default.
- W1497433078 abstract "Purpose – The twin aims of this paper are to explore the differences in the consumption process between the traditional in‐branch and web‐based (e‐mortgage) service channels and how the differences relate to any problems identified in the electronic service environment, with respect to information search and product evaluation.Design/methodology/approach – A process‐oriented approach comparing the two service channels (in‐branch vs e‐mortgage) was conducted in two study phases. Data from the e‐mortgage process were collected using protocol analysis with 12 first‐time buyers (FTBs) applying on a website belonging either to a hybrid or to an internet‐only bank. Results of the e‐mortgage process were mapped on to stages of the in‐branch process, which was captured by observation of six FTB mortgage interviews to determine the level of correspondence and emergent issues.Findings – Support for the FTB in the e‐mortgage process was problematic and service provision was found to be product‐ rather than consumer‐..." @default.
- W1497433078 created "2016-06-24" @default.
- W1497433078 creator A5013014704 @default.
- W1497433078 creator A5031729361 @default.
- W1497433078 creator A5057804683 @default.
- W1497433078 date "2011-03-01" @default.
- W1497433078 modified "2023-09-23" @default.
- W1497433078 title "Understanding the consumption process through in‐branch and e‐mortgage service channels" @default.
- W1497433078 cites W142248870 @default.
- W1497433078 cites W1483180551 @default.
- W1497433078 cites W1518045483 @default.
- W1497433078 cites W1563555493 @default.
- W1497433078 cites W1972963133 @default.
- W1497433078 cites W1976038327 @default.
- W1497433078 cites W1979056716 @default.
- W1497433078 cites W1982568408 @default.
- W1497433078 cites W1984161014 @default.
- W1497433078 cites W1984356825 @default.
- W1497433078 cites W1990200894 @default.
- W1497433078 cites W1997172780 @default.
- W1497433078 cites W2005798897 @default.
- W1497433078 cites W2012045386 @default.
- W1497433078 cites W2013272777 @default.
- W1497433078 cites W2014637817 @default.
- W1497433078 cites W2018137068 @default.
- W1497433078 cites W2020056535 @default.
- W1497433078 cites W2025923518 @default.
- W1497433078 cites W2035626379 @default.
- W1497433078 cites W2039483827 @default.
- W1497433078 cites W2048814455 @default.
- W1497433078 cites W2050549722 @default.
- W1497433078 cites W2053559704 @default.
- W1497433078 cites W2064062304 @default.
- W1497433078 cites W2067261453 @default.
- W1497433078 cites W2070318773 @default.
- W1497433078 cites W2077602128 @default.
- W1497433078 cites W2084060816 @default.
- W1497433078 cites W2086659686 @default.
- W1497433078 cites W2086888884 @default.
- W1497433078 cites W2089092465 @default.
- W1497433078 cites W2098755476 @default.
- W1497433078 cites W2102592871 @default.
- W1497433078 cites W2104909539 @default.
- W1497433078 cites W2106102655 @default.
- W1497433078 cites W2109894221 @default.
- W1497433078 cites W2118296779 @default.
- W1497433078 cites W2119107916 @default.
- W1497433078 cites W2126622066 @default.
- W1497433078 cites W2130762239 @default.
- W1497433078 cites W2135304488 @default.
- W1497433078 cites W2142425067 @default.
- W1497433078 cites W2152106013 @default.
- W1497433078 cites W2170601137 @default.
- W1497433078 cites W4247993618 @default.
- W1497433078 doi "https://doi.org/10.1108/02652321111107639" @default.
- W1497433078 hasPublicationYear "2011" @default.
- W1497433078 type Work @default.
- W1497433078 sameAs 1497433078 @default.
- W1497433078 citedByCount "7" @default.
- W1497433078 countsByYear W14974330782012 @default.
- W1497433078 countsByYear W14974330782013 @default.
- W1497433078 countsByYear W14974330782015 @default.
- W1497433078 countsByYear W14974330782017 @default.
- W1497433078 countsByYear W14974330782019 @default.
- W1497433078 crossrefType "journal-article" @default.
- W1497433078 hasAuthorship W1497433078A5013014704 @default.
- W1497433078 hasAuthorship W1497433078A5031729361 @default.
- W1497433078 hasAuthorship W1497433078A5057804683 @default.
- W1497433078 hasBestOaLocation W14974330782 @default.
- W1497433078 hasConcept C10138342 @default.
- W1497433078 hasConcept C110875604 @default.
- W1497433078 hasConcept C111919701 @default.
- W1497433078 hasConcept C116537 @default.
- W1497433078 hasConcept C136764020 @default.
- W1497433078 hasConcept C144024400 @default.
- W1497433078 hasConcept C144133560 @default.
- W1497433078 hasConcept C162853370 @default.
- W1497433078 hasConcept C195094911 @default.
- W1497433078 hasConcept C22738907 @default.
- W1497433078 hasConcept C2524010 @default.
- W1497433078 hasConcept C2780378061 @default.
- W1497433078 hasConcept C30772137 @default.
- W1497433078 hasConcept C33923547 @default.
- W1497433078 hasConcept C36289849 @default.
- W1497433078 hasConcept C41008148 @default.
- W1497433078 hasConcept C43039823 @default.
- W1497433078 hasConcept C68799949 @default.
- W1497433078 hasConcept C90673727 @default.
- W1497433078 hasConcept C97330809 @default.
- W1497433078 hasConcept C98045186 @default.
- W1497433078 hasConceptScore W1497433078C10138342 @default.
- W1497433078 hasConceptScore W1497433078C110875604 @default.
- W1497433078 hasConceptScore W1497433078C111919701 @default.
- W1497433078 hasConceptScore W1497433078C116537 @default.
- W1497433078 hasConceptScore W1497433078C136764020 @default.
- W1497433078 hasConceptScore W1497433078C144024400 @default.
- W1497433078 hasConceptScore W1497433078C144133560 @default.
- W1497433078 hasConceptScore W1497433078C162853370 @default.