Matches in SemOpenAlex for { <https://semopenalex.org/work/W1497664536> ?p ?o ?g. }
- W1497664536 abstract "The purpose of this research is to examine the emotional labour requirements of nurses and clerks with different interaction requirements to assess whether the context or the perceived role identity affects the conduct, and/or outcomes of, emotional labour. Emotional labour has become an important focus for researchers since Hochschild‟s (1983) ground breaking research. Emotional labour has been associated with mainly poor outcomes for employees; however, there is still uncertainty as to the components and consequences of emotional labour. The health industry is one field where emotional interactions between employees and clients are often typified as an important part of the various roles. Study 1 involved interviews with 21 nurses from three distinct nursing groups (emergency, renal dialysis, and palliative care) as well as emergency clerical workers to explore the dimensions and associations of emotional labour. Study 2 sought to generalise findings from Study 1. Three hundred and twenty five employees from the same groups were surveyed. The main findings were as follows; Emotional Labour: The management of natural emotion is a distinct and prominent emotional labour strategy. Outcomes of Emotional Labour: The management of natural emotion and deep acting are preferable to surface acting due to more favourable well-being associations. Social Support: Organisational sources of support are crucial for the well-being of employees engaged in emotional labour. Emotional Engagement: Employees who perceive the emotional engagement in their role as high, may be better prepared for emotional interactions and have better well-being outcomes. Emotional Intelligence and Display Rules: Employees from all groups used emotional intelligence to guide their emotional interactions with clients. Non-expressive Emotional Management: In addition to emotional labour, employees from all groups used non-expressive means of emotional management such as the use of information, and space and proximity to control the emotion of themselves and clients. Emotionally Relevant Interactions: Employees found clients that held some emotional relevance as the most emotionally difficult to deal with. Together the results show that the management of natural emotion should be included as an emotional labour strategy and, along with deep acting, should be considered preferable to surface acting for the well-being of employees and for organisational outcomes such as turnover intention. Employers can assist employees by preparing employees for interactions and by ensuring adequate support." @default.
- W1497664536 created "2016-06-24" @default.
- W1497664536 creator A5019992774 @default.
- W1497664536 date "2010-01-01" @default.
- W1497664536 modified "2023-09-27" @default.
- W1497664536 title "The effects of emotional labour on wellbeing: Contrasts between health care settings" @default.
- W1497664536 cites W123348025 @default.
- W1497664536 cites W143210423 @default.
- W1497664536 cites W1514823166 @default.
- W1497664536 cites W1516591325 @default.
- W1497664536 cites W1556033561 @default.
- W1497664536 cites W1566585837 @default.
- W1497664536 cites W1580707279 @default.
- W1497664536 cites W1614622925 @default.
- W1497664536 cites W1641003075 @default.
- W1497664536 cites W1661933379 @default.
- W1497664536 cites W1700888027 @default.
- W1497664536 cites W1752284228 @default.
- W1497664536 cites W175859038 @default.
- W1497664536 cites W1799750435 @default.
- W1497664536 cites W1819522050 @default.
- W1497664536 cites W1963702922 @default.
- W1497664536 cites W1963930039 @default.
- W1497664536 cites W1963992673 @default.
- W1497664536 cites W1965645791 @default.
- W1497664536 cites W1968310380 @default.
- W1497664536 cites W1970329603 @default.
- W1497664536 cites W1970360261 @default.
- W1497664536 cites W1972249217 @default.
- W1497664536 cites W1972614819 @default.
- W1497664536 cites W1975924558 @default.
- W1497664536 cites W1977017889 @default.
- W1497664536 cites W1977231755 @default.
- W1497664536 cites W1979112784 @default.
- W1497664536 cites W1979290264 @default.
- W1497664536 cites W1979929329 @default.
- W1497664536 cites W1982927468 @default.
- W1497664536 cites W1985068648 @default.
- W1497664536 cites W1986568500 @default.
- W1497664536 cites W1987152187 @default.
- W1497664536 cites W1987154081 @default.
- W1497664536 cites W1992422985 @default.
- W1497664536 cites W1992633761 @default.
- W1497664536 cites W1993350349 @default.
- W1497664536 cites W1997052192 @default.
- W1497664536 cites W1998113992 @default.
- W1497664536 cites W1999581051 @default.
- W1497664536 cites W2002662768 @default.
- W1497664536 cites W2006317843 @default.
- W1497664536 cites W2011378729 @default.
- W1497664536 cites W2012872075 @default.
- W1497664536 cites W2015575031 @default.
- W1497664536 cites W2016593112 @default.
- W1497664536 cites W2017129013 @default.
- W1497664536 cites W2021054635 @default.
- W1497664536 cites W2022472850 @default.
- W1497664536 cites W2022905571 @default.
- W1497664536 cites W2025603971 @default.
- W1497664536 cites W2027826661 @default.
- W1497664536 cites W2029532555 @default.
- W1497664536 cites W2030605820 @default.
- W1497664536 cites W2030982427 @default.
- W1497664536 cites W2031008034 @default.
- W1497664536 cites W2031893687 @default.
- W1497664536 cites W2033619869 @default.
- W1497664536 cites W2036230632 @default.
- W1497664536 cites W2037576759 @default.
- W1497664536 cites W2039599302 @default.
- W1497664536 cites W2040028420 @default.
- W1497664536 cites W2041419490 @default.
- W1497664536 cites W2043311808 @default.
- W1497664536 cites W2045181804 @default.
- W1497664536 cites W2045514285 @default.
- W1497664536 cites W2046365139 @default.
- W1497664536 cites W2047798852 @default.
- W1497664536 cites W2048701749 @default.
- W1497664536 cites W2049030840 @default.
- W1497664536 cites W2049298008 @default.
- W1497664536 cites W2049852455 @default.
- W1497664536 cites W2055461003 @default.
- W1497664536 cites W2055537697 @default.
- W1497664536 cites W2055723050 @default.
- W1497664536 cites W2056217953 @default.
- W1497664536 cites W2056712278 @default.
- W1497664536 cites W2056803222 @default.
- W1497664536 cites W2062133514 @default.
- W1497664536 cites W2063606678 @default.
- W1497664536 cites W2063881095 @default.
- W1497664536 cites W2066302793 @default.
- W1497664536 cites W2067302347 @default.
- W1497664536 cites W2070807394 @default.
- W1497664536 cites W2074203542 @default.
- W1497664536 cites W2074518812 @default.
- W1497664536 cites W2076800099 @default.
- W1497664536 cites W2078902241 @default.
- W1497664536 cites W2084354217 @default.
- W1497664536 cites W2086037146 @default.
- W1497664536 cites W2088132414 @default.
- W1497664536 cites W2088846666 @default.
- W1497664536 cites W2089189334 @default.