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• W1498981110 abstract "Purpose This paper's aim is to provide an empirical test of the assumption that coaching impacts salespeople's attitudes and behaviors under various contingencies. Design/methodology/approach The paper uses the survey responses of 2,532 salespeople and regression analyses. Findings Salesperson‐organization value fit reduces the likelihood that coaching will engender more affective commitment to the organization, improve satisfaction with job and supervisor and lower perceived role ambiguity. The number of years of formal education reduces the impact of coaching on affective commitment, satisfaction with job and supervisor. Salespeople's confidence in their company's product superiority over competitors' brands also reduces the effectiveness of coaching. Salesperson's organizational tenure has no impact on the effectiveness of coaching. Finally, the age of a salesperson dampens the positive relationship between coaching and affective commitment and job satisfaction but accentuates the negative relationship between coaching and perceived role ambiguity. Research limitations/implications Analyses relied on cross‐sectional data. Thus the findings are only suggestive and causal relationships cannot be claimed. Also, the empirical setting limits the generalizability of findings to other professions. Practical implications Increasing the amount of coaching can engender positive attitudes and behaviors in salespeople. More coaching time should be devoted to younger salespeople, salespeople with lower confidence in the superiority of company's products over competitors' brands, salespeople with fewer years of formal education, and salespeople whose values fit the least with that of the organization. Originality/value The paper provides an empirical test of how, under different situations, coaching influences salespeople's attitudes and behaviors." @default.
• W1498981110 created "2016-06-24" @default.
• W1498981110 creator A5079176263 @default.
• W1498981110 date "2009-07-24" @default.
• W1498981110 modified "2023-10-14" @default.
• W1498981110 title "The effects of coaching on salespeople's attitudes and behaviors" @default.
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• W1498981110 doi "https://doi.org/10.1108/03090560910961461" @default.
• W1498981110 hasPublicationYear "2009" @default.
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