Matches in SemOpenAlex for { <https://semopenalex.org/work/W1501111374> ?p ?o ?g. }
- W1501111374 endingPage "77" @default.
- W1501111374 startingPage "57" @default.
- W1501111374 abstract "Service organisations are striving to increase the quality of the services they offer. They are also using a wide variety of people management techniques. These two activities can sometimes come into conflict. This article examines a variety of management practices, particularly from human resource management (HRM), used by the service sector, and assesses their potential impact on service quality and total quality management (TQM). Many techniques are identified as being potentially supportive of quality improvement but some pose threats, particularly those most closely associated with cost minimisation and the less subtle forms of managerial control. In order to encourage research in this area a number of research propositions and an agenda for further research are developed." @default.
- W1501111374 created "2016-06-24" @default.
- W1501111374 creator A5059823133 @default.
- W1501111374 creator A5086614909 @default.
- W1501111374 date "1998-02-01" @default.
- W1501111374 modified "2023-09-26" @default.
- W1501111374 title "Service quality and human resource management" @default.
- W1501111374 cites W1500927059 @default.
- W1501111374 cites W1566621186 @default.
- W1501111374 cites W1607271872 @default.
- W1501111374 cites W1854318472 @default.
- W1501111374 cites W190369686 @default.
- W1501111374 cites W192199762 @default.
- W1501111374 cites W1951577188 @default.
- W1501111374 cites W1964005092 @default.
- W1501111374 cites W1969099150 @default.
- W1501111374 cites W1975851806 @default.
- W1501111374 cites W1982740389 @default.
- W1501111374 cites W1982760420 @default.
- W1501111374 cites W1982962965 @default.
- W1501111374 cites W1983492192 @default.
- W1501111374 cites W1983990142 @default.
- W1501111374 cites W1989126922 @default.
- W1501111374 cites W1991634177 @default.
- W1501111374 cites W1991885893 @default.
- W1501111374 cites W2000574255 @default.
- W1501111374 cites W2002678936 @default.
- W1501111374 cites W2003051508 @default.
- W1501111374 cites W2003721632 @default.
- W1501111374 cites W2006895556 @default.
- W1501111374 cites W2009375139 @default.
- W1501111374 cites W2009591563 @default.
- W1501111374 cites W2010176984 @default.
- W1501111374 cites W2011854045 @default.
- W1501111374 cites W2012333954 @default.
- W1501111374 cites W2015023571 @default.
- W1501111374 cites W2015909727 @default.
- W1501111374 cites W2016636144 @default.
- W1501111374 cites W2017151679 @default.
- W1501111374 cites W2019861576 @default.
- W1501111374 cites W2027362948 @default.
- W1501111374 cites W2028426518 @default.
- W1501111374 cites W2034987936 @default.
- W1501111374 cites W2035572497 @default.
- W1501111374 cites W2036255056 @default.
- W1501111374 cites W2038606674 @default.
- W1501111374 cites W2043216551 @default.
- W1501111374 cites W2049021202 @default.
- W1501111374 cites W2050846955 @default.
- W1501111374 cites W2052660252 @default.
- W1501111374 cites W2057951554 @default.
- W1501111374 cites W2058787488 @default.
- W1501111374 cites W2060623120 @default.
- W1501111374 cites W2063408839 @default.
- W1501111374 cites W2067819485 @default.
- W1501111374 cites W2067919138 @default.
- W1501111374 cites W2070338548 @default.
- W1501111374 cites W2071640447 @default.
- W1501111374 cites W2079072704 @default.
- W1501111374 cites W2079957374 @default.
- W1501111374 cites W2081774187 @default.
- W1501111374 cites W2083544935 @default.
- W1501111374 cites W2084815228 @default.
- W1501111374 cites W2092369400 @default.
- W1501111374 cites W2096010063 @default.
- W1501111374 cites W2097766746 @default.
- W1501111374 cites W2100894406 @default.
- W1501111374 cites W2115119979 @default.
- W1501111374 cites W2123742646 @default.
- W1501111374 cites W2123825849 @default.
- W1501111374 cites W2129640714 @default.
- W1501111374 cites W2158154112 @default.
- W1501111374 cites W2158897045 @default.
- W1501111374 cites W2171007797 @default.
- W1501111374 cites W2316110746 @default.
- W1501111374 cites W4240969601 @default.
- W1501111374 cites W4245228868 @default.
- W1501111374 cites W4250699801 @default.
- W1501111374 cites W4252648953 @default.
- W1501111374 cites W2063219220 @default.
- W1501111374 doi "https://doi.org/10.1108/00483489810368558" @default.
- W1501111374 hasPublicationYear "1998" @default.
- W1501111374 type Work @default.
- W1501111374 sameAs 1501111374 @default.
- W1501111374 citedByCount "111" @default.
- W1501111374 countsByYear W15011113742012 @default.
- W1501111374 countsByYear W15011113742013 @default.
- W1501111374 countsByYear W15011113742014 @default.
- W1501111374 countsByYear W15011113742015 @default.
- W1501111374 countsByYear W15011113742016 @default.
- W1501111374 countsByYear W15011113742017 @default.
- W1501111374 countsByYear W15011113742018 @default.
- W1501111374 countsByYear W15011113742019 @default.
- W1501111374 countsByYear W15011113742021 @default.
- W1501111374 countsByYear W15011113742022 @default.
- W1501111374 countsByYear W15011113742023 @default.
- W1501111374 crossrefType "journal-article" @default.
- W1501111374 hasAuthorship W1501111374A5059823133 @default.