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- W1501980877 abstract "The paper takes as its starting point the diffusion of ICT applications associated with so-called ‘customer relationship management’ (CRM). CRM encourages organisations to shift their understanding of customers from an episodic and transaction-based perspective to one that emphasises continuous ‘relationship management’. CRM applications thus promise to deliver more, real-time accurate information about consumer habits and behaviours therefore allowing organisations to maximise their extraction of business value. This paper explores the ways in which such inscriptive technologies are not merely referential but also constitutive of contemporary re-presentations and ideals of the consuming subject. Focusing on what we might call the ‘digital doubles’ of customer relationship management the authors explore how such inscriptive apparatuses simultaneously work to perform an image of the consuming subject, whilst also appearing endemically prone to instability and representational excess. Through an investigati..." @default.
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- W1501980877 date "2010-11-01" @default.
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- W1501980877 title "THE DEVIL AND CUSTOMER RELATIONSHIP MANAGEMENT" @default.
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- W1501980877 doi "https://doi.org/10.1080/17530350.2010.506320" @default.
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