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- W1504220487 abstract "Dining out is no longer become a new activity conference for most Indonesian urban. In recent years the rushing waves of various non-Indonesian cuisines are popping up in numerous casual dining restaurants in the big cities surround Indonesia, particularly in Jakarta. Hence, this study is empirically investigates customers’ perception of dining experiences (food quality, service quality and physical environment) and its influences on customer satisfaction and future behavioral intentions in casual dining restaurant in Jakarta. Sample of this study was collected from 213 customers of a two well-known casual dining restaurants that offered full table service in South Jakarta, multiple regression analysis in this study revealed that: (1) three aspects of dining experience, namely food quality, service quality and physical environment has positively influence on customer satisfaction, and (2) customer satisfaction positively influence on behavioral intentions. Theoretical and practical implications both for academic researchers and marketing practitioners are also discussed." @default.
- W1504220487 created "2016-06-24" @default.
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- W1504220487 date "2013-01-01" @default.
- W1504220487 modified "2023-09-29" @default.
- W1504220487 title "The Role of Food Quality, Service Quality, and Physical Environment on Customer Satisfaction and Future Behavioral Intentions in Casual Dining Restaurant" @default.
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- W1504220487 doi "https://doi.org/10.2139/ssrn.2363339" @default.
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