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- W1507220246 abstract "Henry Ford Health Systems (HFHS) won the 2011 Baldrige Award, a major accomplishment. This achievement resulted from a systemwide focus on minimizing and controlling medical errors, a cultural shift to stimulate innovation and creative problem solving, and service excellence at every level. The five-year effort centered on meeting Baldrige Award criteria, typically utilized in the for-profit setting. When applied to the nonprofit sector, HFHS managed to reduce costs, reduce medication and treatment errors, introduce multiple creative clinical programs, and launch a new Ritz Carlton-quality, hotel-style service." @default.
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- W1507220246 date "2013-09-20" @default.
- W1507220246 modified "2023-09-27" @default.
- W1507220246 title "Winning the Baldrige Award: How the Henry Ford Health System Undertook a Five-Year Improvement Process" @default.
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- W1507220246 doi "https://doi.org/10.1002/nml.21088" @default.
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