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• W1508625790 abstract "Organizations must learn continuously to keep up with changing environment, and individuals in an organization must synchronize with changes in internal and external procedures and regulations. Knowledge management is an important aspect of organizational learning and has become a growing area of research during last few years. According to Swanson (1996), the New Organizational Knowledge should be understood to be a form of collective competence, know-how of an organization’s people and systems taken together. In future, moreover, this competence can be expected to be increasingly system-based, compared to people-based, continuing trend of recent years.... The organization’s systems will in future house much of its on-going business logic, much as today. This view of system-based organizational knowledge is shared among many IS researchers, as reflected in their works over last ten years (Tuomi, 1996). Research in knowledge management, organizational memory, and organizational learning has focused on development of models and mechanisms for capturing, storage, and delivery of knowledge in information systems in an organizational setting, such as in (Akscyn et al., 1988; Paradice and Courtney, 1989; Carlson and Ram, 1992; Lee et al., 1992; Morrison and Weiser, 1994; Stein and Zwass, 1995;). In last few years, a new type of information system called a workflow management system is being deployed in many organizations (Georgakopoulos, et al., 1995). This new system is especially suited for actualizing organizational memory because workflow systems enable automation of business processes across teams, functional departments, and suppliers in order to reduce product or service cycle times, to decrease costs, and to minimize duplication of effort. Workflow systems integrate people, organizational structure, and information sources such as databases, file systems, emails, image repositories, computer-aided design tools, and desktop applications (Stohr and Zhao, 1997). That is, workflow systems are ideal systems to house business logic and bring business logic into better view. The commercial activities in this area have increased dramatically in last few years since start of Workflow Management Coalition in 1993 (WfMC, 1993). Currently, there are 150 corporate members in coalition. Workflow management has evolved from various platforms and applications such as groupware, group decision support systems, database management systems, document management systems, image processing systems, telephony systems, and smart email systems. However, functions of organizational memory and organizational learning are now generally missing in commercial workflow management systems. In this paper, we study issues of knowledge management, organizational memory, and organizational learning in workflow management systems. We first examine types of knowledge that can be managed in workflow systems and propose mechanisms that can help enhance efficiency of individual and group learning. The impact of organizational memory component in workflow systems on organizational learning is also analyzed." @default.
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• W1508625790 title "Knowledge management and organizational learning in workflow systems" @default.
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