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- W1511977688 abstract "The article provides an alternative approach to previous dynamics of relationship amongst key actors in the banking industry. It sees the re-emergence of the global banking industry from the ruins of the last financial crisis as an opportunity for its reconfiguration. This reconfiguration was premised on a neo-institutional inquisition that finds accommodation for strategic choice, institutional theory and legitimacy; before placing these theories within the context of banking. This generated a conceptual outcome in a customer legitimacy model called legitimacy pyramid for the banking industry. This is a proposition for banking industry re-configuration to move beyond a dialogue of regulator cum banks and embrace a ‘trialogue’ that recognise the customers’ voice and accords it primacy. Keywords: b anking, financial crisis, legitimacy, bank customer, neo-institutional theory" @default.
- W1511977688 created "2016-06-24" @default.
- W1511977688 creator A5063084369 @default.
- W1511977688 date "2014-01-01" @default.
- W1511977688 modified "2023-09-24" @default.
- W1511977688 title "Banking and the Customer: A Neo-Institutional Reconfiguration" @default.
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