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- W1515056957 abstract "The United States may be the world's last bastion of customer service. Inherent in our national psyche is the expectation that when we pull out our wallets to purchase something, whether a product or a service, we have a right to satisfaction." @default.
- W1515056957 created "2016-06-24" @default.
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- W1515056957 date "2012-11-01" @default.
- W1515056957 modified "2023-09-24" @default.
- W1515056957 title "Balancing good customer service with good patient health care" @default.
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