FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W1518252303> ?p ?o ?g. }

• W1518252303 endingPage "367" @default.
• W1518252303 startingPage "353" @default.
• W1518252303 abstract "For nearly all call centers, agent schedules are typically created several days or weeks before the time that agents report to work. After schedules are created, call center resource managers receive additional information that can affect forecasted workload and resource availability. In particular, there is significant evidence, both among practitioners and in the research literature, suggesting that actual call arrival volumes early in a scheduling period (typically an individual day or week) can provide valuable information about the call arrival pattern later in the same scheduling period. In this paper, we develop a flexible and powerful heuristic framework for managers to make intra‐day resource adjustment decisions that take into account updated call forecasts, updated agent requirements, existing agent schedules, agents' schedule flexibility, and associated incremental labor costs. We demonstrate the value of this methodology in managing the trade‐off between labor costs and service levels to best meet variable rates of demand for service, using data from an actual call center." @default.
• W1518252303 created "2016-06-24" @default.
• W1518252303 creator A5002410759 @default.
• W1518252303 creator A5011364137 @default.
• W1518252303 creator A5028754603 @default.
• W1518252303 date "2010-05-01" @default.
• W1518252303 modified "2023-10-15" @default.
• W1518252303 title "Intelligent Procedures for Intra-Day Updating of Call Center Agent Schedules" @default.
• W1518252303 cites W1966622967 @default.
• W1518252303 cites W1986745336 @default.
• W1518252303 cites W2042569821 @default.
• W1518252303 cites W2054367744 @default.
• W1518252303 cites W2073385420 @default.
• W1518252303 cites W2074178270 @default.
• W1518252303 cites W2076958472 @default.
• W1518252303 cites W2078176168 @default.
• W1518252303 cites W2081038156 @default.
• W1518252303 cites W2086085865 @default.
• W1518252303 cites W2099663213 @default.
• W1518252303 cites W2108246181 @default.
• W1518252303 cites W2117095967 @default.
• W1518252303 cites W2122320538 @default.
• W1518252303 cites W2124438244 @default.
• W1518252303 cites W2130704429 @default.
• W1518252303 cites W2142566284 @default.
• W1518252303 cites W2150838221 @default.
• W1518252303 cites W2153179668 @default.
• W1518252303 cites W2155637385 @default.
• W1518252303 cites W2762223216 @default.
• W1518252303 cites W4252302949 @default.
• W1518252303 doi "https://doi.org/10.1111/j.1937-5956.2009.01097.x" @default.
• W1518252303 hasPublicationYear "2010" @default.
• W1518252303 type Work @default.
• W1518252303 sameAs 1518252303 @default.
• W1518252303 citedByCount "53" @default.
• W1518252303 countsByYear W15182523032012 @default.
• W1518252303 countsByYear W15182523032013 @default.
• W1518252303 countsByYear W15182523032014 @default.
• W1518252303 countsByYear W15182523032015 @default.
• W1518252303 countsByYear W15182523032016 @default.
• W1518252303 countsByYear W15182523032017 @default.
• W1518252303 countsByYear W15182523032018 @default.
• W1518252303 countsByYear W15182523032019 @default.
• W1518252303 countsByYear W15182523032020 @default.
• W1518252303 countsByYear W15182523032021 @default.
• W1518252303 countsByYear W15182523032022 @default.
• W1518252303 countsByYear W15182523032023 @default.
• W1518252303 crossrefType "journal-article" @default.
• W1518252303 hasAuthorship W1518252303A5002410759 @default.
• W1518252303 hasAuthorship W1518252303A5011364137 @default.
• W1518252303 hasAuthorship W1518252303A5028754603 @default.
• W1518252303 hasBestOaLocation W15182523032 @default.
• W1518252303 hasConcept C111919701 @default.
• W1518252303 hasConcept C112758219 @default.
• W1518252303 hasConcept C124952713 @default.
• W1518252303 hasConcept C127413603 @default.
• W1518252303 hasConcept C142362112 @default.
• W1518252303 hasConcept C144133560 @default.
• W1518252303 hasConcept C162324750 @default.
• W1518252303 hasConcept C162853370 @default.
• W1518252303 hasConcept C187736073 @default.
• W1518252303 hasConcept C206729178 @default.
• W1518252303 hasConcept C21547014 @default.
• W1518252303 hasConcept C2778476105 @default.
• W1518252303 hasConcept C2779808267 @default.
• W1518252303 hasConcept C2780378061 @default.
• W1518252303 hasConcept C2780598303 @default.
• W1518252303 hasConcept C41008148 @default.
• W1518252303 hasConcept C42475967 @default.
• W1518252303 hasConcept C68387754 @default.
• W1518252303 hasConcept C76155785 @default.
• W1518252303 hasConceptScore W1518252303C111919701 @default.
• W1518252303 hasConceptScore W1518252303C112758219 @default.
• W1518252303 hasConceptScore W1518252303C124952713 @default.
• W1518252303 hasConceptScore W1518252303C127413603 @default.
• W1518252303 hasConceptScore W1518252303C142362112 @default.
• W1518252303 hasConceptScore W1518252303C144133560 @default.
• W1518252303 hasConceptScore W1518252303C162324750 @default.
• W1518252303 hasConceptScore W1518252303C162853370 @default.
• W1518252303 hasConceptScore W1518252303C187736073 @default.
• W1518252303 hasConceptScore W1518252303C206729178 @default.
• W1518252303 hasConceptScore W1518252303C21547014 @default.
• W1518252303 hasConceptScore W1518252303C2778476105 @default.
• W1518252303 hasConceptScore W1518252303C2779808267 @default.
• W1518252303 hasConceptScore W1518252303C2780378061 @default.
• W1518252303 hasConceptScore W1518252303C2780598303 @default.
• W1518252303 hasConceptScore W1518252303C41008148 @default.
• W1518252303 hasConceptScore W1518252303C42475967 @default.
• W1518252303 hasConceptScore W1518252303C68387754 @default.
• W1518252303 hasConceptScore W1518252303C76155785 @default.
• W1518252303 hasIssue "3" @default.
• W1518252303 hasLocation W15182523031 @default.
• W1518252303 hasLocation W15182523032 @default.
• W1518252303 hasOpenAccess W1518252303 @default.
• W1518252303 hasPrimaryLocation W15182523031 @default.
• W1518252303 hasRelatedWork W2006761565 @default.
• W1518252303 hasRelatedWork W2043388748 @default.
• W1518252303 hasRelatedWork W2067120651 @default.

• next