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- W1518874977 abstract "Software is today an integral or even main component of various service systems. Therefore it is of interest to analyze how software quality is related to service quality. Due to somewhat different nature of services and software, but also due to historical reasons, software quality models and service quality models differ a lot at first look. In an example of widespread quality models in service management and software areas, it will be shown that substantial level of alignment can be reached between these models. However, these models use different languages and also contain quality attributes which can not be translated easily into language of other model. That gives reason for further elaboration of both quality models." @default.
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- W1518874977 date "1995-01-01" @default.
- W1518874977 modified "2023-09-23" @default.
- W1518874977 title "Alignment of software quality and service quality" @default.
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- W1518874977 doi "https://doi.org/10.1007/3-540-59498-1_259" @default.
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