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• W1522016177 abstract "For many different types of libraries, the concept of networks is proving to be a viable means of sharing physical and tech nical resources. However, expansion of the concept to include reference and information service is moving more slowly. Furthermore, the majority of experiments involving coopera tive reference service have taken place in public library environments. Can this ex perience provide viable models for academic libraries of comparable sizes? In recent years, reference librarians from all types of environments have been urged to consider themselves as vital links in a complex communication process.1 They have been asked to understand their own roles more clearly and have been urged to clarify the image of the library. The ultimate benefactor in this process is seen to be the individual patron, whose perceived and expressed needs could thus be met in an increasingly sensitive, efficient, and expeditious fashion.2 But it is also possible that such an ap proach could have great benefits for the profession as a whole. If librarians from all areas of reference and information ser vice understood their own roles better, then they might feel more capable of fruit ful interchange transcending common in stitutional boundaries. This paper takes such a position in the hope that it may be helpful to academic librarians in thinking about the potential of cooperative refer ence service for their own communities. There are some generalizations about the reference process that seem to have implications for cooperative service in all types of libraries. One is that the informa tion transmitted to the network can be only as effective as the reference interview from which the original question arose.3 A second consideration involves the extent of information about network resources that the referring librarian can bring to bear in reformulating the question.4 A third problem area lies in the relative ina bility of network staff to interact easily with the referring librarian and/or patron at decision points in the response proc ess.5 And, finally, what effect does the lack of an immediate response have on pa tron satisfaction and librarian credibility?6 If these issues can be identified as seri ous problems for any cooperative refer ence service, are there some concerns that are peculiar to academic environments? Although there may be many reasons, sig nificant variables seem to be centered around the nature of the relationship be tween patron and librarian. In academic libraries, there are two groups of clients, faculty and students, whose needs are more alike than different. The largest proportion of questions from both groups is of a bibliographic nature, although the questions certainly vary in depth and complexity. In addition, the questions most often have a close relation ship with some aspect of the curriculum, with the result that there are built-in parameters of which the librarian is usu ally aware before the reference interview even begins. Because the evolution of cur riculum and courses is usually neither convulsive nor fast-moving, the ocean of requests within which an academic librar ian navigates may be much smaller than that of the public librarian." @default.
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• W1522016177 date "1978-01-01" @default.
• W1522016177 modified "2023-10-06" @default.
• W1522016177 title "Cooperative Reference and the Small Academic Library." @default.
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