Matches in SemOpenAlex for { <https://semopenalex.org/work/W1525504088> ?p ?o ?g. }
Showing items 1 to 80 of
80
with 100 items per page.
- W1525504088 endingPage "67" @default.
- W1525504088 startingPage "67" @default.
- W1525504088 abstract "Service level management is an important aspect to ensurequality in service delivery, allowing offering and managingthese levels in order to achieve customer satisfaction. Inthis sense, this paper presents a procedure for the executionof service level management process, which seeks to meetthe requirements established by the standard ISO/IEC20000-1:20005 in this area. This procedure considers theactivities, tasks, roles and work products that allow managethe service requirements in order to achieve satisfactoryagreements for providers and clients, perform permanentmonitoring in the service delivery to find failures, makepertinent corrective actions and evidence compliance ofservice level management process. This proposal wasevaluated by means of the focus group method, showingthat the structure is adequate to support requirements ofstandard ISO/IEC 20000-1:20005, useful, practical, welldetailed and is a great contribution to the companies thatprovide IT services." @default.
- W1525504088 created "2016-06-24" @default.
- W1525504088 creator A5008540554 @default.
- W1525504088 creator A5017012803 @default.
- W1525504088 creator A5040047091 @default.
- W1525504088 date "2013-06-30" @default.
- W1525504088 modified "2023-09-27" @default.
- W1525504088 title "Procedure for service level management based on the standard ISO/IEC 20000:2005" @default.
- W1525504088 cites W2123304193 @default.
- W1525504088 doi "https://doi.org/10.18046/syt.v12i29.1840" @default.
- W1525504088 hasPublicationYear "2013" @default.
- W1525504088 type Work @default.
- W1525504088 sameAs 1525504088 @default.
- W1525504088 citedByCount "0" @default.
- W1525504088 crossrefType "journal-article" @default.
- W1525504088 hasAuthorship W1525504088A5008540554 @default.
- W1525504088 hasAuthorship W1525504088A5017012803 @default.
- W1525504088 hasAuthorship W1525504088A5040047091 @default.
- W1525504088 hasBestOaLocation W15255040881 @default.
- W1525504088 hasConcept C10138342 @default.
- W1525504088 hasConcept C111919701 @default.
- W1525504088 hasConcept C112930515 @default.
- W1525504088 hasConcept C116537 @default.
- W1525504088 hasConcept C127413603 @default.
- W1525504088 hasConcept C144133560 @default.
- W1525504088 hasConcept C16151460 @default.
- W1525504088 hasConcept C162853370 @default.
- W1525504088 hasConcept C181889124 @default.
- W1525504088 hasConcept C182306322 @default.
- W1525504088 hasConcept C18762648 @default.
- W1525504088 hasConcept C191511416 @default.
- W1525504088 hasConcept C195094911 @default.
- W1525504088 hasConcept C21547014 @default.
- W1525504088 hasConcept C2780378061 @default.
- W1525504088 hasConcept C41008148 @default.
- W1525504088 hasConcept C61063171 @default.
- W1525504088 hasConcept C68595000 @default.
- W1525504088 hasConcept C78519656 @default.
- W1525504088 hasConcept C98045186 @default.
- W1525504088 hasConceptScore W1525504088C10138342 @default.
- W1525504088 hasConceptScore W1525504088C111919701 @default.
- W1525504088 hasConceptScore W1525504088C112930515 @default.
- W1525504088 hasConceptScore W1525504088C116537 @default.
- W1525504088 hasConceptScore W1525504088C127413603 @default.
- W1525504088 hasConceptScore W1525504088C144133560 @default.
- W1525504088 hasConceptScore W1525504088C16151460 @default.
- W1525504088 hasConceptScore W1525504088C162853370 @default.
- W1525504088 hasConceptScore W1525504088C181889124 @default.
- W1525504088 hasConceptScore W1525504088C182306322 @default.
- W1525504088 hasConceptScore W1525504088C18762648 @default.
- W1525504088 hasConceptScore W1525504088C191511416 @default.
- W1525504088 hasConceptScore W1525504088C195094911 @default.
- W1525504088 hasConceptScore W1525504088C21547014 @default.
- W1525504088 hasConceptScore W1525504088C2780378061 @default.
- W1525504088 hasConceptScore W1525504088C41008148 @default.
- W1525504088 hasConceptScore W1525504088C61063171 @default.
- W1525504088 hasConceptScore W1525504088C68595000 @default.
- W1525504088 hasConceptScore W1525504088C78519656 @default.
- W1525504088 hasConceptScore W1525504088C98045186 @default.
- W1525504088 hasIssue "29" @default.
- W1525504088 hasLocation W15255040881 @default.
- W1525504088 hasOpenAccess W1525504088 @default.
- W1525504088 hasPrimaryLocation W15255040881 @default.
- W1525504088 hasRelatedWork W1480845023 @default.
- W1525504088 hasRelatedWork W1488492449 @default.
- W1525504088 hasRelatedWork W1581866805 @default.
- W1525504088 hasRelatedWork W1969008554 @default.
- W1525504088 hasRelatedWork W1999320561 @default.
- W1525504088 hasRelatedWork W1999777212 @default.
- W1525504088 hasRelatedWork W2059943095 @default.
- W1525504088 hasRelatedWork W2786810075 @default.
- W1525504088 hasRelatedWork W2901814573 @default.
- W1525504088 hasRelatedWork W2991573142 @default.
- W1525504088 hasVolume "12" @default.
- W1525504088 isParatext "false" @default.
- W1525504088 isRetracted "false" @default.
- W1525504088 magId "1525504088" @default.
- W1525504088 workType "article" @default.