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• W1526021079 abstract "ABSTRACTHaving competency in emotional intelligence has proven to be an effective skill leading to an individual's overall success in the workplace. When working with real estate clients, awareness and proper application of emotional intelligence could benefit the realtor by meeting the needs of their clients. An online survey instrument was distributed through social media (Linkedin and Facebook). survey addressed 17 questions ranging from the acknowledgement of the rules of engagement to denoting an agent's gender. Eighteen real estate professionals participated in the study. Survey results supported the conclusion that an awareness of emotional intelligence among licensed real estate professionals exists, and realtors could be trained on the topic of emotional intelligence. By noting the benefits of being aware of emotional intelligence and providing the appropriate application training, increased financial returns for the agent and greater customer satisfaction may be achieved.JEL: MOO, ZOOKEYWORDS: Emotional Intelligence, Real Estate Professionals, Realtor(TM)INTRODUCTIONFair and appropriate compensation for work exists throughout the business environment. Success and promotion within the work environment depends upon the ability to get along with management, peers and clients. Regardless of the chosen field, the understanding and effective application of emotional intelligence (El) has been proven to be an effective tool in providing positive benefits in the workforce (Kidwell, Hardesty, Murtha, & Sheng, 2011; Lam & Kirby, 2002; McCoy, 1997). For this study, the researchers focused on licensed real estate professionals. By possessing the El skills, one can achieve greater financial success yielding in a greater agent-customer experience. This study analyzes data collected from a survey of licensed real estate agents. researchers determined whether an understanding and application of El can quantifiably improve Realtors'(TM) efficiency and effectiveness with clients and coworkers. remainder of this document includes three sections: a) a literature review, b) a data and methodology area, and, c) concluding comments. literature review includes a history of El as it relates to sales and the real estate profession. Next, the method for obtaining the results and the data is presented in tabular format with a brief explanation. An analysis of the data and whether the hypothesis was supported will be discussed. Finally, we present concluding statements and offer suggestions for future research.LITERATURE REVIEWThe purpose of this literature review was to identify the current literature available in the field of El, sales, and real estate. Researchers used EBSCOHost, ProQuest, and Google Scholar to conduct their research. El is a learned and practiced skill (Goleman, 1998). Few peer-reviewed journal articles were found on El and real estate sales. Several studies were found on how individuals with high El can enhance and increase the potential for positive outcomes (Carmelli, 2003; Deeter-Schmelz & Sojka, 2003; Landy, 2005; Sojka & Deeter-Schmelz, 2002). Real estate sales professionals could work to increase their El to be successful when working with clients (Crant, 1995; Cross, Brashear, Rigdon & Bellenger, 2007; Kidwell et al., 2011; Rozell, Pettijohn, & Parker, 2004). Mayer and Salovey (1997 called it, The ability to perceive, integrate, understand and reflectively manage one's own and other people's feelings (p. 103). Research revealed a connection between El and performance. El as it relates to real estate sales has briefly been discussed in scholarly literature. Most of the peer-reviewed literature related to general sales efforts. By conducting this study, the results may benefit the field of real estate and in a greater sense may change the landscape of communications and relationships in business and academia.Gardner (1983, 1993) introduced the theory of multiple intelligences and claimed humans were intelligent far beyond the traditional concept of math and language. …" @default.
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• W1526021079 title "Emotional Intelligence Understanding Among Real Estate Professionals" @default.
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