FRINK Linked Data Fragments server

Matches in SemOpenAlex for { <https://semopenalex.org/work/W1526547801> ?p ?o ?g. }

• W1526547801 abstract "This study tries to investigate if MTN Ghana provides good quality service and to establish the factors that determine the service quality of mobile telecommunication as perceived by MTN customers in Ghana. The study used both primary and secondary sources of information from the MTN (GH) Ltd employees and its customers. The primary data was mainly from the questionnaires that were administered to MTN customers and the secondary data were annual reports, brochures and manuals from the MTN (GH) Ltd offices. Purposive sampling was used to select which branch of the organization to visit for the study and stratified random sampling was used to select staffs for the study. The study used the SPSS software to run multiple Regression analysis by examining the inter-relationship between Good Quality Service (Dependent variable) and a number of explanatory (Independent) variables such as provision of efficient service, Offers wider range of service, Offers high rates of interests on premium, community mindedness, good customer retention, degree of customer relationship, Introduction of innovative products and Opportunity to complain as factors contributing to good quality service of the MTN. The results of the analysis revealed that community minded is an independent variable that makes the highest contribution to Good Quality Service. It then identified provision of efficient service as having the highest partial correlation with Good Quality Service, so it was added in the second model, model 2 and offers wider range of service was the next significant variable, so it was added to model 3, and Introduction of innovative products was the next significant variable, so it was added to model 4 and offers high rates of interests on premium was the last significant variable, which was also added to model 5. The study recommends that the MNT (Ghana) Ltd should improvement the quality of their services, as the services provided by them is perceived by MTN customers to be poor. The study further suggests that MTN needs to provide visible supports including social and infrastructural support to communities in which they operate to serve as the strongest advertisement for the MTN Company." @default.
• W1526547801 created "2016-06-24" @default.
• W1526547801 creator A5055175270 @default.
• W1526547801 creator A5079924058 @default.
• W1526547801 date "2015-05-31" @default.
• W1526547801 modified "2023-10-01" @default.
• W1526547801 title "A Good Quality Service Provision in the Network Service in Ghana: A Case Study of MTN Ghana" @default.
• W1526547801 cites W1505999675 @default.
• W1526547801 cites W1549078745 @default.
• W1526547801 cites W1594273630 @default.
• W1526547801 cites W1605991455 @default.
• W1526547801 cites W1607208425 @default.
• W1526547801 cites W1689771227 @default.
• W1526547801 cites W1965574139 @default.
• W1526547801 cites W1978776260 @default.
• W1526547801 cites W1978817606 @default.
• W1526547801 cites W1979907230 @default.
• W1526547801 cites W1980467516 @default.
• W1526547801 cites W1981047572 @default.
• W1526547801 cites W2000632231 @default.
• W1526547801 cites W2004065021 @default.
• W1526547801 cites W2014672052 @default.
• W1526547801 cites W2015333993 @default.
• W1526547801 cites W2028184439 @default.
• W1526547801 cites W2028809046 @default.
• W1526547801 cites W2033971030 @default.
• W1526547801 cites W2036063909 @default.
• W1526547801 cites W2037072094 @default.
• W1526547801 cites W2037739239 @default.
• W1526547801 cites W2062182591 @default.
• W1526547801 cites W2085030468 @default.
• W1526547801 cites W2090014697 @default.
• W1526547801 cites W2134541077 @default.
• W1526547801 cites W2154140298 @default.
• W1526547801 cites W2316110746 @default.
• W1526547801 cites W2330215958 @default.
• W1526547801 cites W2489852417 @default.
• W1526547801 cites W2581243483 @default.
• W1526547801 cites W2611897969 @default.
• W1526547801 cites W2799071688 @default.
• W1526547801 cites W2970235121 @default.
• W1526547801 cites W3120472381 @default.
• W1526547801 cites W3124360010 @default.
• W1526547801 cites W3147181238 @default.
• W1526547801 cites W2181689110 @default.
• W1526547801 doi "https://doi.org/10.5539/ijms.v7n3p63" @default.
• W1526547801 hasPublicationYear "2015" @default.
• W1526547801 type Work @default.
• W1526547801 sameAs 1526547801 @default.
• W1526547801 citedByCount "1" @default.
• W1526547801 countsByYear W15265478012016 @default.
• W1526547801 crossrefType "journal-article" @default.
• W1526547801 hasAuthorship W1526547801A5055175270 @default.
• W1526547801 hasAuthorship W1526547801A5079924058 @default.
• W1526547801 hasBestOaLocation W15265478011 @default.
• W1526547801 hasConcept C100363876 @default.
• W1526547801 hasConcept C105795698 @default.
• W1526547801 hasConcept C111472728 @default.
• W1526547801 hasConcept C138885662 @default.
• W1526547801 hasConcept C140781008 @default.
• W1526547801 hasConcept C144133560 @default.
• W1526547801 hasConcept C152877465 @default.
• W1526547801 hasConcept C162853370 @default.
• W1526547801 hasConcept C27574286 @default.
• W1526547801 hasConcept C2779530757 @default.
• W1526547801 hasConcept C2780378061 @default.
• W1526547801 hasConcept C2908647359 @default.
• W1526547801 hasConcept C33923547 @default.
• W1526547801 hasConcept C41008148 @default.
• W1526547801 hasConcept C49898467 @default.
• W1526547801 hasConcept C5119721 @default.
• W1526547801 hasConcept C71924100 @default.
• W1526547801 hasConcept C76155785 @default.
• W1526547801 hasConcept C99454951 @default.
• W1526547801 hasConceptScore W1526547801C100363876 @default.
• W1526547801 hasConceptScore W1526547801C105795698 @default.
• W1526547801 hasConceptScore W1526547801C111472728 @default.
• W1526547801 hasConceptScore W1526547801C138885662 @default.
• W1526547801 hasConceptScore W1526547801C140781008 @default.
• W1526547801 hasConceptScore W1526547801C144133560 @default.
• W1526547801 hasConceptScore W1526547801C152877465 @default.
• W1526547801 hasConceptScore W1526547801C162853370 @default.
• W1526547801 hasConceptScore W1526547801C27574286 @default.
• W1526547801 hasConceptScore W1526547801C2779530757 @default.
• W1526547801 hasConceptScore W1526547801C2780378061 @default.
• W1526547801 hasConceptScore W1526547801C2908647359 @default.
• W1526547801 hasConceptScore W1526547801C33923547 @default.
• W1526547801 hasConceptScore W1526547801C41008148 @default.
• W1526547801 hasConceptScore W1526547801C49898467 @default.
• W1526547801 hasConceptScore W1526547801C5119721 @default.
• W1526547801 hasConceptScore W1526547801C71924100 @default.
• W1526547801 hasConceptScore W1526547801C76155785 @default.
• W1526547801 hasConceptScore W1526547801C99454951 @default.
• W1526547801 hasIssue "3" @default.
• W1526547801 hasLocation W15265478011 @default.
• W1526547801 hasOpenAccess W1526547801 @default.
• W1526547801 hasPrimaryLocation W15265478011 @default.
• W1526547801 hasRelatedWork W1994588946 @default.
• W1526547801 hasRelatedWork W2060841110 @default.
• W1526547801 hasRelatedWork W2089544520 @default.

• next