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- W1533150512 abstract "People often encounter warnings in various life situations. These warnings typically include a variety and combination of signal phrases and signal icons (e.g., Deadly and the skull and cross-bones). Users of information technology (IT) frequently encounter such signal words and icons in so-called Exception messages appear on computer screens when the user performs an incorrect action or if a condition could arise that may result in a negative occurrence. For example, in the context of accounting application controls which deal with exposures within specific computer application programs such as payroll, sales processing, and cash disbursements. This study examines and measures the arousal strength associated with various signal words and signal icons that are commonly used in computer exception messages. An elicitation exercise was completed by 268 participants, in which each participant viewed exception messages containing combinations of signal words and signal icons. Each participant provided their perception of the severity of associated the exception message. The results can be used to achieve hazard matching, whereby the severity of that is implied by the signal word and icon within the exception message match the level of faced by the user. This study constitutes the first step in a process that will increase the overall informativeness of exception messages used in computing environments, including application control environments." @default.
- W1533150512 created "2016-06-24" @default.
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- W1533150512 creator A5071501979 @default.
- W1533150512 date "2004-01-01" @default.
- W1533150512 modified "2023-09-23" @default.
- W1533150512 title "Signal Words and Signal Icons in Information Technology Exception and Error Messages" @default.
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- W1533150512 doi "https://doi.org/10.2139/ssrn.616122" @default.
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